Nelson Cortes

excellent service, excellent communication, excellent explanation of the repair it was done, nice to hear and see a complete service in video reporting. explanation of the repair it was done, nice to hear and see a complete service in video reporting. More

by vmaksi1 Verified Customer Verified Customer

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The service used to be much better, but lately the quality has declined. I’m not sure what happened, but it’s not at the level it used to be. In addition, prices have increased while the quality of s quality has declined. I’m not sure what happened, but it’s not at the level it used to be. In addition, prices have increased while the quality of service has declined. More

by evakobzar83 Verified Customer Verified Customer

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Nice to deal with this place. Been with them for 15 years! Great service and communication! Been with them for 15 years! Great service and communication! More

by ettiebird1 Verified Customer Verified Customer

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Maria is always wonderful. The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at oth The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at other BMW dealerships. The Morgan Automotive Group is the best. I bought this car from them and plan on seeing them for our next purchase as well! More

by Happy BMW Customer Verified Customer Verified Customer

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My client advisor was exceptionally responsive to my questions and addressed all my car needs questions and addressed all my car needs More

by glantvit Verified Customer Verified Customer

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My husband asked why I was going back there for a recall when I had such a bad experience with a simple oil change. The oil change took over 3 hours, 1 hour of which was spent just washing the car; and afte when I had such a bad experience with a simple oil change. The oil change took over 3 hours, 1 hour of which was spent just washing the car; and after the hour that I waited, the car wasn't even washed. For the brake recall, the service portion of the experience was good, but from the start it did not go smoothly. When I arrived for the scheduled appointment, the person who scheduled my recall didn't indicate that as the reason for my visit. All I really needed to do was get a loner, since they did not have the parts for the recall and it's something that would require more that one day to complete. That was frustrating. My expectation was that my car would get serviced. After meeting with the advisor, I waited in the lobby area as instructed (waiting to get the loaner) for over 20 minutes with no response from the Hertz team, so I inquired again as to whether or not I was in the correct area. Finally someone came. They of course do not provide BMW vehicles, and I was offered a Kia, a Chevrolet, or a Nissan, so I took the Nissan. After the paperwork was completed, the Hertz team member instructed me to wait at the end of the driveway, and he would bring the car right out. This is a hot day in Florida, and I stood out there for over 20 minutes. As I was waiting, I could see the Hertz team member over at the car wash washing the car. When he did arrive with the rental, I asked him why he didn't let me know that he needed to wash the car and his response was "well I didn't want to give you a dirty car". I indicated that perhaps he could have just let me know that he needed to wash the vehicle, and for me to wait in the indoor lobby waiting area; his response to this was, emphatically, "well, you didn't have to wait in the sun". When I got into the car it wreaked of pot, and for the 4 days that I drove it, both my husband and I had a headache. When they called to tell me that the vehicle was ready there was no explanation as to what work was completed on my car. Will not go back to this dealership, 2 bad experiences is enough. This is not the level of service that I expect at a BMW dealership. More

by CGURK1 Verified Customer Verified Customer

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BMW of Sarasota is amazing. Their service department is excellent and the staff are great. Carlos Munoz was excellent in helping me with my extended warranty company and kept me Their service department is excellent and the staff are great. Carlos Munoz was excellent in helping me with my extended warranty company and kept me posted as to what was going on. My BMW 330i was fix. Can't thank Carlos enough for assisting me and getting my car running again. Thank you, Carlos and The Service Department, at BMW of Sarasota. And Special thanks to the mechanics who work on our cars. More

by PRIMO1970NAVY Verified Customer Verified Customer

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Nice kind come on what do u want this survey us a pain I the xxx the xxx More

by MARIARNNE.LEBAR Verified Customer Verified Customer

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They always do a good job! ! Thank you very much, worth the time and money ! Thank you very much, worth the time and money More

by SLIMRED110377 Verified Customer Verified Customer

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Excellent service and always on time. They provided a loaner which was very helpful and kind. They provided a loaner which was very helpful and kind. More

by whitneyr43 Verified Customer Verified Customer

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