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Mitch Henry
Mitch Henry at Charlesglen Toyota
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Mitch Henry

Product Advisor

Charlesglen Toyota

7687 110 Ave NW
Calgary, AB T3R 1R8

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4.3
17 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

English English

4.3

17 Reviews

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17 Reviews of Mitch Henry

June 08, 2021

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"I am from Winnipeg, Manitoba. I recently bought a 2018..."

- Sahil Maini

I am from Winnipeg, Manitoba. I recently bought a 2018 Toyota Camry Xse V6 from them. The car had damage on car proof, the doors were replaced so I specifically asked Mitch(the salesperson I was dealing with) that if there is any wind noise or any other damage and they promised me no damage at all as the repair was done at Toyota certified shop and their mechanics checked it too. I got the car shipped to Manitoba. The first thing I saw was wind chips on the windshield and I asked Mitch and he told me there wasn't any damage. So I got the report from the shipping company and they told me that the car already had chips as their driver noticed. Then the next day I took the car on the highway since I bought it to commute from Brandon to Winnipeg, Manitoba(2 hours away) I heard alot of wind noise so I called Mitch to tell him about the wind noise and the rock chips and asked him as he told me the car was in great condition. He told me to talk with his used sales car manager, Alison. I talked with her and the first thing she said was "I could have sold this car for more here locally! And if you wanted no issues with your car I would have gone with a brand new one". I only asked her why did you guys hide stuff and she said "we all drove the car and there wasn't any issue and told me to go get it checked with the local Toyota dealership and wanted to talk with the journeyperson" She never picked up my calls even tho I gave Mitch and her a heads up and after calling him on his personal phone for 3 times he finally picked up and talked with the mechanic and finally believed me since they thought I was lying. They approved for $300 and said tell them to bill us directly. I told them the first thing why did you guys hide? And I also said I don't want the money I want the issue fixed! Because you guys never disclosed it! The repair for that car has gone over $300 at Precision Toyota here in Brandon and the issue is still not fixed! And yesterday when I texted the salesperson I need an update with whats going on and his reply was "I have drivin the car and I didn't hear any wind noise. Also our service department inspected it and toyota certified the car and it passes certification. We tried helping you out because you felt there was wind noise but I am not sure what else to tell you. I am done dealing with this" like I paid for the car not like I am begging for anything! They even talked with the mechanic here and that is why work is going on it! When it's time to buy a car they are very nice and things are nice and good but what matters is when there is an issue they don't know you? You guys didn't disclose anything like that and told me and gave me your word that it had no issues and now the car is in different province this is what you guys do? And I got to know yesterday too that they sent me a cheque of $300 to deal it with and want pretty much nothing to do with me! Because Alison's word was tell them to "bill us directly" even Mitch gave me their dealership # and name and tell them to bill them directly when he talked with the journeyperson for the very first time! Like this is clearly not discourse of full details, hiding, trying to curb, and pretty much fraud and now they sent me the cheque to show they tried to help when I got treated like this! WORST SERVICE EVER AND I HOPE THEY NEVER TREAT OR TREATED ANYONE LIKE THIS! I only want my car to be fixed and for them to take responsibility for their doings! And I hope they never treat anyone like this whoever trusts them on their word and buying the car without looking at it first!

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Recommend Dealer
No

Other Employees Tagged: Garnett Lund, Alison Matthews

Jul 13, 2021

Charlesglen Toyota responded

We appreciate your time to write such a detailed review Sahal; however, there are always two sides to a story. As you decided to purchase a vehicle from out of province sight unseen and without test driving our product advisor spent a large amount of time to send you pictures and walk around videos. You were provided with information about the previous claims on this vehicle, as well as the Carfax report, Toyota Certified Inspection reports, and all other relevant information on the vehicle. Our mechanic as well as our product advisor did not note or hear any wind noise in this vehicle and the possible rock chips on the windshield were not in the line of vision as that would not have passed our inspections. We offered to pay for you initial visit to a Toyota dealership in Manitoba to have the wind noise diagnosed and repaired, however this was not done to your satisfaction and we were unable to see the vehicle at our dealership. A cheque was mailed to you that was more than your original quote to try and assist you. If you wish to discuss this further professionally I can be reached at (403) 241-0888 and or generalmanager@charlesglen.toyota.ca . Warm Regards, Tim Beach - General Manager

December 05, 2020

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"Mitch was my salesman at Charlesglen Toyota. I was very..."

- gaylequick

Mitch was my salesman at Charlesglen Toyota. I was very comfortable with him and did not feel any pressure of any kind. He was knowledgeable and most helpful in my selection process. He was very relaxed and had all the time in the world with me. I would highly recommend dealing with Mitch. Can't say enough good things about him.

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Yes

December 02, 2020

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"Mitch is always fabulous product advisor!! This is my 3rd..."

- Judy

Mitch is always fabulous product advisor!! This is my 3rd Toyota , and 2nd Rav! I’d recommend Mitch to anyone in need of a positive experience at charlesglen Toyota!! Thanks Mitch!☺️

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Yes

Other Employees Tagged: Mark McQueen

November 30, 2020

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"Mitch was awesome. Made us feel super comfortable from..."

- Barry MacIsaac

Mitch was awesome. Made us feel super comfortable from the time we walked in until the time we drove away. He’s knowledgeable and gives you information you need and doesn’t ever push anything on you in an uncomfortable way. If you’re the type of person that kind of dreads the traditional salesperson, go see Mitch. I couldn’t recommend him enough.

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Yes

May 08, 2020

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"Mitch was a great salesperson, got us a great deal...."

- Spencer

Mitch was a great salesperson, got us a great deal. Entire staff was very friendly to me and made the purchasing process very simple and enjoyable

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Yes

May 24, 2019

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"They see me Rolla'in"

- @bclay

This was my second vehicle leased through Charlesglen Toyota. I have to drive by 3 other Toyota dealerships to get there but it is worth it for the customer service you experience. Mitch Henry did an excellent job outlining the different features for each trim level helping me select the trim level that best suited my needs. I dealt with Phil initially in finance then in person I dealt with Kurt. Kurt was very friendly and easy to talk to and made the process incredibly smooth. Mark in delivery was great, the way he talks about the cars is so genuine. He definitely helps build the excitement of picking up your new vehicle. I appreciated that managers Alex AND Ryan took the time to say hello and thank me again for my business. If you are in the market for a new Toyota or a pre-owned vehicle I highly recommended you visit the team at Charlesglen!!!

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Yes

Other Employees Tagged: Alex Keong, Ryan Slaney, Mark Peters, Phil Dao, Kurt Mulder

May 02, 2019

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"Good job"

- Stanitup

Mitch is great to deal with, no hassle and no pressure. I have purchased 4 vehicles from Charles glen over the years and more to come Thanks

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Yes

Other Employees Tagged: Mark Peters, Phil Dao, Kurt Mulder

April 10, 2019

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"Great place"

- Tony

Very helpful. Easy buy. Well explained Highly recommended. Was debating on getting Honda hybrid, but found the staff here much more informed and willing to go extra mile for my business

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Yes

Other Employees Tagged: Garnett Lund

October 24, 2017

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"Professional"

- Buffalo

Well looked after through out the whole process of buying a Tacoma. The dealership was timely when delivering the truck and explained all the necessary components of operating the vehicle

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Yes
Jan 02, 2018

Charlesglen Toyota responded

Thank you for sharing your review with us! We hope you enjoy your vehicle for years to come!

October 12, 2017

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"Great experience!"

- Erika A

Both Sean and Mitch helped me during my experience at Charlesglen Toyota and were great to deal with! Both are extremely knowledgeable, passionate, and were able to answer any and all questions I had. I would definitely recommend the dealership as well as Sean and Mitch!

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Yes

Other Employees Tagged: Sean Nixon

Oct 16, 2017

Charlesglen Toyota responded

Erika, thank you for sharing your review with us! We are glad that Sean and our team were able to exceed your expectations and give you a great experience. We look forward to serving you for years to come!

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