Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 34

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
912 Reviews
4.8

912 Reviews

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912 Reviews of Misty Osborne

October 06, 2024

Dealership Rating
Employee Rating

This dealership is very very very Very very very very very very very very bad More

by CONGAV123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Cris Aviso, Jorge Benitez, Srecko Bokun, Genesis Cruz, Ricky Custodio, Niko Gelpi, Kelsey Johnson

Oct 15, 2024

Regal Kia Lakeland responded

Thank you for sharing your thoughts. We're genuinely sorry that your experience was not what you expected. We strive to provide excellent service, and it's clear we missed the mark in your case. If you'd be willing to share more details about what went wrong, we'd appreciate the chance to understand how we can improve. Please feel free to contact us directly so we can address your concerns.

October 05, 2024

Dealership Rating
Employee Rating

Too long a wait for just getting a tire checked, I suppose too many customers at one time. More

by Lavinamaduro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Oct 15, 2024

Regal Kia Lakeland responded

Thank you!

October 05, 2024

Dealership Rating
Employee Rating

They recommended services on our car that did not need to be done. It was extremely expensive and we feel ripped off. We will never buy a Kia or get our car serviced at a Kia again. Horrible service. More

by HOWESJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Oct 15, 2024

Regal Kia Lakeland responded

Thank you for your feedback. We’re very sorry to hear that your experience with our service department left you feeling dissatisfied. It’s never our intention for any customer to feel pressured into unnecessary services, and we apologize if we failed to provide clear and transparent recommendations.

October 03, 2024

Dealership Rating
Employee Rating

Misty is a wonderful customer related member of the team. Continued to follow through until the project what's completely done. More

by BPEDWARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2024

Regal Kia Lakeland responded

Thank you!

October 02, 2024

Dealership Rating
Employee Rating

Misty i had always beef so kind and helpful every time we come in. my experience is always good when i come to Regal Kia More

by ireneruiz.1996
Recommend Dealer
Yes
Oct 15, 2024

Regal Kia Lakeland responded

Thank you.

September 30, 2024

Dealership Rating
Employee Rating

Excellent service that was just what I needed. I especially appreciated Misty's keeping me up-to-date, and making sure that I understood the diagnostic wording. This was a quick service call and j More

by mychqaplain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez

Oct 01, 2024

Regal Kia Lakeland responded

Thank you! We Look forward to seeing you again!

September 29, 2024

Dealership Rating
Employee Rating

Got helped right away and everything was good. got a lot of hot chocolate and snacks. More

by howellbilly45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Oct 01, 2024

Regal Kia Lakeland responded

We're happy that you're happy, and we're looking forward to your next visit to Regal.

September 25, 2024

Dealership Rating
Employee Rating

The truth is that while I have been pleased with the service I go elsewhere because the price is double compared to other reputable repair shops. More

by MIKECAT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez, Kelsey Johnson

Sep 26, 2024

Regal Kia Lakeland responded

Thank you for your feedback.

September 24, 2024

Dealership Rating
Employee Rating

Great customer service, Misty always welcoming and keeps me informed. Major asset to Regal. The service team is excellent, returns my car to me quickly and clean. Highly recommend ! More

by jsyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Sep 26, 2024

Regal Kia Lakeland responded

We have a great team! Thank you!

September 22, 2024

Dealership Rating
Employee Rating

My service attendants was respectful and polite. they assured that they was willing to make my day a good one. More

by EDEVASIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Sep 26, 2024

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

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