Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 87

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

October 16, 2020

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Employee Rating

Fast and great customer service. Although car wash could of been better. Car was still fairly dirty on the passenger side. Not sure which Mike i dealt with More

by BA.WENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Oct 16, 2020

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 09, 2020

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Employee Rating

Service was very good and quick everyone was very professional and friendly came in with out appointment the service department still accepted me the time i was quoted was less then I thought it woul More

by EDATIQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Oct 10, 2020

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 09, 2020

Dealership Rating
Employee Rating

I came in off the street for an oil change and was taken care of right away. They even rinsed my car for me. Everyone is always very friendly at this dealer. I absolutely love my Kona!!!! We have had Elant More

by SAKAPALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Oct 09, 2020

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 08, 2020

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Service is always great!!!!!! Mike takes the time to answer all of my questions. There was another young man that assisted we as well. He too was very kind. They remembered that they owed me for a co More

by FRIEDAJ1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2020

Family Hyundai responded

Frieda, Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

October 06, 2020

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Employee Rating

I was very pleased with the service I got in the timely manner that I got my car back And with the final result Will come back More

by JERRYMCCARTHY26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Oct 06, 2020

Family Hyundai responded

Thank you, Jerry, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 30, 2020

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Quickly and efficiently handled the services my vehicle needed to have performed. There was a miscommunication at first in regard to getting services done but they were able to clear it up and did an excel More

by MICHAEL.MCCULLOUGH5799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2020

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

September 25, 2020

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Employee Rating

I have been taking my car to Family Hyundai for several years to get serviced and never had a bad experience. They are friendly, helpful & extremely courteous! More

by Mary O.
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Sep 25, 2020

Family Hyundai responded

Thank you for your review, Mary. We appreciate your business and our team looks forward to serving you again soon!

September 23, 2020

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Employee Rating

Adam was a great salesman! Whatever I needed he made it happen. He’s very personable. He made my experience great, I enjoyed meeting Adam More

by DENISECHANDLER27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Toni Ivanovic , Kelly Kuckelman, Joe Panici

Sep 24, 2020

Family Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

September 20, 2020

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Employee Rating

Service was gods but I expected my vehicle to be vacuumed at the least. And it was not. I am expected my car to be washed and it was not More

by lesure.shakeila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

September 19, 2020

Dealership Rating
Employee Rating

Quick and easy process! I waited maybe 25 minutes for my oil change and I was back out the door! Friendly staff who wants to do the job right! More

by rochkussamantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 20, 2020

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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