Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 78

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

August 27, 2021

Dealership Rating
Employee Rating

As always excellent service. The staff is very kind, friendly and helpful. I never have to wait that long either. I appreciate the fact that they keep me informed along the way More

by PNOEL28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Aug 27, 2021

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 26, 2021

Dealership Rating
Employee Rating

Very excellent service and overall great experience! Would recommend this place to all family and friends in the area, thank you so much for your service More

by HEALYERINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Ricky Gushi , Eric Kratschmer, Kelly Kuckelman, Joe Panici

Aug 26, 2021

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 24, 2021

Dealership Rating
Employee Rating

Simply Outstanding customer service I've been doing business with Family Hyundai since 2005 I brought my first new car from this Dealership 4 cars later Family Hyundai is still on p I on point. I want More

by charleeb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2021

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Tom and our team. We're glad to hear we delivered such a great experience, and we look forward to assisting you with any future automotive needs!

August 17, 2021

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Employee Rating

Such a long line to drop car off!may r but seems over booked! I also go an oil change and 7000 mile mantience check up. More

by ABUDAYYEHFAMILY
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 03, 2021

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 17, 2021

Dealership Rating
Employee Rating

I love this dealer. The service was fast and superb. I was having a problem with my vehicle (a leak do to a clogged hose). I completely forgot about the problem, and didn’t remember until they were done s More

by KIARA5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Aug 17, 2021

Family Hyundai responded

Kiara, We appreciate your business and our team looks forward to serving you again soon!

August 10, 2021

Dealership Rating
Employee Rating

The recent appointment 8/5/21 went perfectly. Even though I arrived late (craziness at home) they received me courteously and promptly. The estimated time for the service given to me was what it took. More

by MAPSERVICES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2021

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 07, 2021

Dealership Rating
Employee Rating

I've been buying and servicing all my Hyundai vehicles from Family Hyundai for the past 11 years and they have NEVER let me down which is why I go back for more of the same. Family Hyundai always treats More

by jimmar1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, Al Pellizzeri

Aug 07, 2021

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

August 03, 2021

Dealership Rating
Employee Rating

Good timely service when I needed an oil change while on vacation. Mike from service helped me. One minor problem is the car wash after service. My vehicle was just washed and waxed and obviously didn’t nee More

by tishimself
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Family Hyundai responded

Thank you for the kind words for Michael but we never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call.

July 29, 2021

Dealership Rating
Employee Rating

The best place to service your vehicle. The service has always been excellent and has kept all my vehicles running great for the past 12 years. More

by LBFM22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt , Tom Salin

Jul 29, 2021

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 26, 2021

Dealership Rating
Employee Rating

Excellent dealership. This dealership is ran professionally by caring , Knowledgeable, staff. They are all excellent at doing their jobs. That's why we buy all our cars from there. More

by DEBELLA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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