Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 77

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

October 19, 2021

Dealership Rating
Employee Rating

I was told it would be a 3 to 4 hour wait – there has to be another way. More

by AmandaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2021

Family Hyundai responded

Amanda, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 17, 2021

Dealership Rating
Employee Rating

service was fast and efficient but you have to get there early, this place is very, very busy More

by KAYDEE665
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Oct 18, 2021

Family Hyundai responded

Kaydee, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 14, 2021

Dealership Rating
Employee Rating

Mike was very friendly and courteous. We have been coming for along time and always received excellent service. Would like to receive a copy of 32 point checklist n More

by mary480
Customer Service
Recommend Dealer
Yes
Oct 14, 2021

Family Hyundai responded

Thank you so much for your kind words, Mary, and for taking the time to leave us this wonderful feedback! Please don't hesitate to reach out to us if you have any questions or concerns.

October 08, 2021

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Employee Rating

The service team was excellent in diagnosing my car's problem and getting it taken care of. More

by joewachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt , Eric Kratschmer

Oct 09, 2021

Family Hyundai responded

Thank you, Joe, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 17, 2021

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Employee Rating

They made an exception and squeezed me in for an oil change after an appt I made thru Blue link that morning had failed. Really appreciated not having to wait for a late October appt. More

by marycoll86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2021

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 17, 2021

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Employee Rating

I am happy to have the opportunity to take a car from you I think this is the best choice so far and I am very safe. Thanks for everything. More

by ahalacheva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 19, 2021

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 16, 2021

Dealership Rating
Employee Rating

Family is terrible. From the guest service to the supervisors. They are disrespectful and racist More

by JAYDENHAWKINS1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Oct 04, 2021

Family Hyundai responded

Jayden, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 03, 2021

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Employee Rating

Every experience I have at Family Hyundai do Tinley Park is amazing. The staff is always friendly, informative, and more than willing to answer any questions I may have. Plus they got my car back to me way More

by cbravo1594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 03, 2021

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 02, 2021

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Employee Rating

Everything was very good service was fine whatever I had done it looked at and I have no oil change I have no problem will be back again keep up the work Colleen More

by ABUDAYYEHFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2021

Family Hyundai responded

Thank you, Colleen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 31, 2021

Dealership Rating
Employee Rating

Quick service and friendly staff clean facility. With the strike going on I was able to get my oil change will little wait time and did not have an appointment More

by SUNNYONE2B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Aug 31, 2021

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

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