Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 79

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

July 22, 2021

Dealership Rating
Employee Rating

Service person was extremely rude on the phone, could not find me in the system even though my car has been there for 8 days, and left me on hold for over 10 minutes. Not sure who it was. Not Colin. More

by JGibson
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Mike Majors

Aug 08, 2021

Family Hyundai responded

Thank you for your review. We'd like to address these issues with our team. If it's possible to discuss your call in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers are happy, and it's disappointing to learn that we missed the mark here.

July 19, 2021

Dealership Rating
Employee Rating

I have been coming to Family for a very long time and with multiple vehicles. The service is very friendly and they treat you from a professional standpoint that keeps us coming back. More

by tierifrankj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2021

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 10, 2021

Dealership Rating
Employee Rating

In and out before the time stated. That's the way to do it. They did not waste my time and my car was clean and returned promptly. More

by Dan C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jul 10, 2021

Family Hyundai responded

Thanks for your review, Dan! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out in a timely manner. Thanks again for choosing Family Hyundai!

July 08, 2021

Dealership Rating
Employee Rating

Great service department. Although it's busy the employees including Candy, the cashier, are always providing superior customer service. I appreciate how they keep me informed. More

by ayrshire2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

July 07, 2021

Dealership Rating
Employee Rating

Matt was great he was transparent and communicated all dealings with me effectively. Honest/transparent on time you will wait for service which I appreciated. More

by ROAKLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer, Matt

Jul 07, 2021

Family Hyundai responded

Thank you so much for your kind words for Matt and the team, and for taking the time to leave us this wonderful feedback!

July 03, 2021

Dealership Rating
Employee Rating

Courteous and professional. The staff worked as a team to take care of my situation. More

by MBABOVAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

Jul 04, 2021

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 30, 2021

Dealership Rating
Employee Rating

Service Dept has always been helpful for several years. I will continue to return for service. More

by BARTEAGA09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2021

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 26, 2021

Dealership Rating
Employee Rating

I am the original owner of my 2009 Santa Fe and have always taken my car to Family Hyundai for service and repairs. Michael and his team are wonderful and are always very honest. More

by KWERELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Jun 28, 2021

Family Hyundai responded

It's great to hear that Michael and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

June 25, 2021

Dealership Rating
Employee Rating

I love coming to Family Hyuandi and will always recommend them to all of my family and friends! I know I can always drop my car off before work for my regular maintenance and it will be ready before I’m off! More

by KRISTENDYKE1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Ricky Gushi, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jun 25, 2021

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for helping to spread the word about us. We're here for you any time.

June 25, 2021

Dealership Rating
Employee Rating

writer was very helpful I told him my timeframe and he said he would make it work More

by CARRISPAINTER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2021

Family Hyundai responded

Thank you for choosing Family Hyundai, Carris. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

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