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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 58

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

July 17, 2022

Dealership Rating
Employee Rating

Fantastic, courteous, prompt service department. Did great work on the vehicle and finished in the promised amount of time. More

by TSANFOR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Holder , Larry Edwards

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Jul 18, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 16, 2022

Dealership Rating
Employee Rating

Great friendly curious service desk staff garage staff mechanics. Cashiers, sales and finance staff as well. Been a customer since August 2009! More

by MAUREEN.SAKALAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jul 16, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

July 15, 2022

Dealership Rating
Employee Rating

Todo excelente lo atienden muy bien estoy contenta por eso vuelvo otra ves . Excelente calidad son muy amables todos More

by miriamr0220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jul 16, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 14, 2022

Dealership Rating
Employee Rating

The staff are friendly, making sure they have all the information to service your car. More

by MEXANAGRA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 16, 2022

Family Hyundai responded

Thank you for your very kind review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 13, 2022

Dealership Rating
Employee Rating

The service center was great. Michael was very helpful and informative. He assisted me with all of my needs. More

by cmaze717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 14, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Michael was able to help, and we hope to see you again!

July 13, 2022

Dealership Rating
Employee Rating

They lack communication skills, gave me back my car in undrivable condition after it was in for service (drivable beforehand). Would not recommend to anyone. More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jul 17, 2022

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 13, 2022

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Employee Rating

They do NOT follow through on what they sell. Was given a life time warranty that they refuse to honor. They do shady deceitful business and have extreamly poor customer service. You are a number More

by Jenniesellshomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jul 17, 2022

Family Hyundai responded

Jennie, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 11, 2022

Dealership Rating
Employee Rating

They do really good work, but it's take to long to get an appointment, but I love working with you all, keep up the good work, thank you.. More

by WOODIEMELTON12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jul 12, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

July 09, 2022

Dealership Rating
Employee Rating

Poor communication and professionalism. I never received updates about my car and didn’t even know what was wrong with it until I picked it up. More

by Victoriahaltom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons

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Jul 13, 2022

Family Hyundai responded

Victoria, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 09, 2022

Dealership Rating
Employee Rating

Service was and is always top notch. I came in with tore damage without an appointment and they took care of the problem on top of that fixed a recall and performed an oil change. Cannot More

by OBISCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ricky Gushi

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Jul 10, 2022

Family Hyundai responded

It's great to hear that Ricky was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

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