Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 57

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

July 29, 2022

Dealership Rating
Employee Rating

I truly love the work that the after all my repairs were done!! elecellent job!!! will !!!he did wonderful job!with mycar!!mymechanicmr. Maxwell!! Treated me so good More

by NENASTONER627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Aug 01, 2022

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 28, 2022

Dealership Rating
Employee Rating

Hyundai has always taken care of our vehicles. Service representatives have always been nice and courteous. A pleasant experience every time. More

by NANA19507842
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2022

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

July 28, 2022

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Employee Rating

The service area was well organized The waiting area was clean And spacious the service workers were all so very nice attentive and willing to assist customersAnd the waiting time was not bad at all My ser More

by Teeteepumpkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Jason Lechowicz, TJ Schmitt, Mike Majors , Cory Keller, Eric Kratschmer, Tom Salin

Jul 28, 2022

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 27, 2022

Dealership Rating
Employee Rating

The service and staff are Excellent! !!!!! Would highly recommend this facility to family & friends. Very comfortable & clean environment... They staff is courteous and service with a Smi More

by jazzyk68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jul 27, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 26, 2022

Dealership Rating
Employee Rating

It’s very hard to schedule an oil change. The website doesn’t work and it’s hard to get a hold of someone. Oil changes are also so far out it’s insane. More

by SHANMOORE419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jul 27, 2022

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 22, 2022

Dealership Rating
Employee Rating

The best dealership I ever been to every aspect all the people I deal with More

by LIETZCLL1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 22, 2022

Dealership Rating
Employee Rating

Everyone is great here, they treat you like Family. I have purchase 2 new cars here. 2009 and 2022. From service to the mechanic, the car porter service guy who has been here since 2009, from purchasi More

by MAUREEN.SAKALAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo , Sonata Bartkus, Eric Kratschmer, Joe Panici, Tom Salin

Jul 24, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Maureen, and we look forward to working with you again.

July 21, 2022

Dealership Rating
Employee Rating

Mike in service refused to address my concerns due to my employer claiming they have mistreated him in the past. I work here for a paycheck, and I my vehicle has nothing to do with my employer. He turned aw More

by nabdrabo23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bob Ross

Jul 24, 2022

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jul 26, 2022

nabdrabo23 responded

If you would like to reach out to me I'll send my number privately

July 21, 2022

Dealership Rating
Employee Rating

Excellent service on both cars! What else can I say. The service on both cars was excellent! More

by DCLKLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons , Tom Salin

Jul 21, 2022

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 17, 2022

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Employee Rating

Service was great as usual. We were in and out at a responsible time and within the time promised. More

by HEATHERLLLANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jul 18, 2022

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

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