Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 56

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

August 09, 2022

Dealership Rating
Employee Rating

Your dealership denied me a defective/recall on the motor of my car. It doesn’t matter if I’m the second owner or not, the warranty should still apply and the defective motor should be replaced with a new on More

by FLEX3356651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

August 07, 2022

Dealership Rating
Employee Rating

Service was excellent and they got me through quickly. New brakes and alignment and oil changes. More

by xx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

Aug 08, 2022

Family Hyundai responded

Thank you. We appreciate your business and our team looks forward to serving you again soon!

August 05, 2022

Dealership Rating
Employee Rating

this place has no communication what’s so ever and sucks as a team. Will never recommend to anyone and will never step foot ever again. More

by Mackenziedismang
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Al Pellizzeri , Chris Powers

Aug 11, 2022

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 05, 2022

Dealership Rating
Employee Rating

The dealership was very quick with the service repair despite having to wait a couple of months for an appt. Very courteous as well! More

by Phnut66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Aug 08, 2022

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 04, 2022

Dealership Rating
Employee Rating

Had appointment taken right in even though I was early. The place was clean and the service tech was helpful. Was in and out within a hour, and the car was washed and vacuumed. Good Job! More

by 52dmcnulty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2022

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 04, 2022

Dealership Rating
Employee Rating

Awesome staff. I’m satisfied with how I was handled and flexibility with my schedule and the service departments. More

by msberryabc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Aug 05, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2022

Dealership Rating
Employee Rating

Was happy with the service. Customer service was good. Everything was explained after the service was completed. Thank you very much. More

by Flt1075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2022

Flt1075 responded

Good

August 03, 2022

Dealership Rating
Employee Rating

Very accadimating. Everyone was very knowledgeable and considerate of my time. Thank you Family Hyundai!!! More

by KRITTER510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Aug 04, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

August 03, 2022

Dealership Rating
Employee Rating

Everyone was very nice and very helpful! It was nice they washed the suv before returning it to me. More

by PJOKER815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Aug 04, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 31, 2022

Dealership Rating
Employee Rating

Very friendly and customer service oriented. Provides great service. And a very clean Dealershipe inside and outside. More

by Kona1
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Aug 01, 2022

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

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