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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 40

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

March 03, 2023

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Employee Rating

Took them way to long to fix my car poor with their communication and they wanted to do more than what I asked them to on my vehicle More

by CALHOUN4200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 07, 2023

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 03, 2023

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Employee Rating

Back the second time for the same problem. The service manager new I had a medical procedure that day, so he got me a loaner More

by BOB6063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , The new potter Mike

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Mar 04, 2023

Family Hyundai responded

Thank you, Bob. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 02, 2023

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Employee Rating

Dealership has a very incompetent service manager who is very combative to the point of threatening poor service. Do not have service work done here if you value your safety. Also, general manager does not More

by kmc7578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Graham Watson, Colin Simmons, George "Skip" Hasenjaeger

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Mar 05, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 02, 2023

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Employee Rating

The service center was able to squeeze me in and fix my tail light when I showed up with no appointment and a baby More

by kateygleich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Mar 02, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

March 01, 2023

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Employee Rating

They got me in and out in a timely manner. I did not have an appointment More

by MAPERRY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 01, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 27, 2023

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Employee Rating

Mike in service was great! Very kind and professional! Thank you again for your help! More

by jordil2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

February 27, 2023

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Employee Rating

My car showing engine light after recall. My engine in warranty still they refused to service it. Spend 2 hours and waste my time. If they are still ready to service it I want to do it. More

by ajayparekh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Mar 03, 2023

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

February 26, 2023

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Employee Rating

This is a very pleasant establishment in Tinley Park. They always complete my services in a timely manner for me. More

by gotblackllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Mike Majors, Scott Lupo

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Feb 27, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 24, 2023

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Employee Rating

O thought they were great. And courteous . No problems. I’ll take my Santa Cruz there More

by Dfanciullacci2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

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Feb 27, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 22, 2023

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Employee Rating

Great service and always welcoming with a smile. Thank you for getting my car done in a reasonable amount of time. More

by wior51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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Feb 23, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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