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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 36

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

April 12, 2023

Dealership Rating
Employee Rating

Very informative of the work they do. Usually pretty quick with service. Very kind workers More

by MEGJIMENSALATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 12, 2023

Family Hyundai responded

Meg, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 11, 2023

Dealership Rating

Dropped off vehicle last Monday, test drove today and wiring to hear back. Will update reviews later but service is very backed up. More

by Pphpoe
Recommend Dealer
No
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Apr 14, 2023

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Apr 14, 2023

Pphpoe responded

Love to hear from you, apparently Tom went on vacation and thought someone told us.

Apr 14, 2023

Pphpoe responded

Clarifying, Tom said he ordered a part and indicated may have car back this week but then went radio silent. He replied today (day and a half later) that he is off on vacation for a week and he “hoped the dealership let us know”. I agree, I would hope that would have happened was well. Either way, the car gets fixed and that is mute but neither has occurred to date. Texting your rep (that is non responsive and then goes on vacation, albeit related) seems like a less thank optimal system. Thank you.

April 09, 2023

Dealership Rating
Employee Rating

On time nice very pleasant very nice live the phone calls car was clean bye More

by Unsatisfied with Rodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 10, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 09, 2023

Dealership Rating
Employee Rating

service manager michael was rude and hostile when i related to him some issues about the service to our hyundai More

by PLANKISW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 13, 2023

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 08, 2023

Dealership Rating
Employee Rating

The service here is superb and attentive to their customers. Really enjoyed the comfort and coffee. Thank you More

by Jobkabnet5780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 09, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 08, 2023

Dealership Rating
Employee Rating

As promised the service department provided us with weekly updates regarding the status of the car repair. More

by skylarlane12
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 09, 2023

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 07, 2023

Dealership Rating
Employee Rating

Still unsure what is wrong with my vehicle don’t feel like issue is resolved. More

by DIARRA TUKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 12, 2023

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 07, 2023

Dealership Rating
Employee Rating

The service and treatment at family Hyundai, as always, excellent. I am always pleased with the way this dealership takes care of me and my family members. More

by BDMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 07, 2023

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 03, 2023

Dealership Rating
Employee Rating

Very friendly and helpful every time I go in. Always in and out within a hour. More

by OTISDUNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 04, 2023

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 03, 2023

Dealership Rating
Employee Rating

I’m very pleased with Family Hyundai, from sales to service they are the best. They treat me with respect and are attentive to what I have to say. I’ve been a customer for a very long time now. More

by SERGIOCALEROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 04, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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