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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 37

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

April 02, 2023

Dealership Rating
Employee Rating

Friendly customer service, nice waiting room area with snacks, WiFi and tv , my car looked nice and clean when finished More

by Kmireina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2023

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 02, 2023

Dealership Rating
Employee Rating

Always very professional and polite. Explains what they are doing to the car that day More

by SRPARADOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , Eric Kratschmer

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Apr 03, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 31, 2023

Dealership Rating
Employee Rating

Always satisfied with any service that was performed at Family Hyundai. I appreciate the free car wash service also! More

by Jhalpin322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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Apr 01, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 31, 2023

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Employee Rating

Very fair, didn’t take very long for my oil change! They called immediately to tell me my car was ready More

by ROCHE399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Tom Salin

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Apr 01, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 29, 2023

Dealership Rating
Employee Rating

Family hyundai always makes me feel welcome and takes care of all my needs in a timely manner. Cozy waiting area and they are updating the showroom which already stands out More

by Nick Schmitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter, Carlos Alcantar, TJ Schmitt, Mike Majors , Larry Edwards

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Mar 30, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Nick, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 29, 2023

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Employee Rating

I love my family hyundai always take good care of me and never have to wait long ❤️ 💕 More

by vernellnorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Tom Salin

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Mar 30, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 26, 2023

Dealership Rating
Employee Rating

Very slow to answer the phone all the time. Very Hasty workers working in service including Brian and someone named Michael but not Michael Kratmsher the service manager this man was very helpf More

by lavonnebrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 30, 2023

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 25, 2023

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Employee Rating

They was professional and timely in getting my car done. I will definitely go back there again to get my car servided More

by amartin32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 24, 2023

Dealership Rating
Employee Rating

Positive staff that communicates well and performed the oil change for my vehicle in a timely manner! More

by GABEWILHOYT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , Eric Kratschmer

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Mar 27, 2023

Family Hyundai responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

March 24, 2023

Dealership Rating
Employee Rating

very good serviice, told me the amount right away,and it still was under warrenty More

by davidjedikohut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Report | Print
Mar 27, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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