Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 34

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

May 22, 2023

Dealership Rating
Employee Rating

First I would like to thank Mike the service person, for his professionalism and efficiency. He kept me updated on the status of my car, the mechanics were able to find the issue and repair the problem. More

by RUTH.HALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Ruth, for choosing Family Hyundai!

May 21, 2023

Dealership Rating
Employee Rating

Extremely pleased with the service I received when the transmission on my 2016 Elantra went out. Thanks to Mike the manager Erik and Tom. Many thanks also to the service technicians that worked pnmmy car More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer, Tom Salin

May 22, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 21, 2023

Dealership Rating
Employee Rating

Everyone was very friendly! I made an appointment and they honored my time slot and had me out in less than 2 hours. More

by ahatcher2102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , Eric Kratschmer

May 22, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 20, 2023

Dealership Rating
Employee Rating

Was without my car for three weeks and didn’t get a single update unless I called. After leaving voicemails I was still left in the dark with what the problem was and how long it wasn’t going to take t More

by nkwiatkowski.1995
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 25, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 28, 2023

nkwiatkowski.1995 responded

By phone number

May 19, 2023

Dealership Rating
Employee Rating

I highly recommend Family Hyundai in Orland Park. My husband and I are very happy with both of our Hyundai cars. The service area does a great job! They go above and beyond when caring for our cars. More

by patti.quebbeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo , Eric Kratschmer, Tom Salin

May 19, 2023

Family Hyundai responded

Patti, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 15, 2023

Dealership Rating
Employee Rating

Mike, the service advisor was very professional and knowledgeable. I will definitely be returning and recommending friends and family to him. More

by Dominik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

May 15, 2023

Family Hyundai responded

Thanks, Dominik, for sharing about your experience with Michael here at Family Hyundai. We appreciate your business and hope to see you again soon!

May 13, 2023

Dealership Rating
Employee Rating

Very helpful and courteous staff at every level. Great job fixing my tire in a reasonable amount of time. More

by LTTAZ779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

May 15, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 10, 2023

Dealership Rating
Employee Rating

I was very pleased with there efficient service. It was a positive experience with a professional touch. More

by GOTOPSHELF
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2023

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 09, 2023

Dealership Rating
Employee Rating

Family is the best! You will always find the best people who will make you feel special! Very professional! Their service is excellent. I hope they can teach others h More

by MICHALWARDY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo , Eric Kratschmer, Bob Ross, Tom Salin

May 10, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 03, 2023

Dealership Rating
Employee Rating

Not pushy veof humor treated with wry patient greatourtim sense polite and c nice and friendly More

by BRIANBOYLE705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, TJ Schmitt, Mike Majors, Scott Lupo , Sonata Bartkus, Eric Kratschmer, Tom Salin, Ricky gushi

May 03, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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