Michael DeFreitas | Page 3

Great service, better dealership I recently got my brand new optima SX from Lockwood Kia, and I was made to feel extremely welcomed with Michael‘s great customer service. All of the f I recently got my brand new optima SX from Lockwood Kia, and I was made to feel extremely welcomed with Michael‘s great customer service. All of the facts are straightforward and i was able to make an informed decision based on the options that were presented to me. I felt that I was dealt with in a very honest manner, and very pleased with the result and the car that I purchased. I highly recommend Lockwood Kia to any of my friends and family. More

Helpful 2

Report | Print

Moving from 2016 Kia Soul to 2020 Kia Sportage I would like to give a huge shout out my sales person, Charles D, Michael H - Management, General Manager - Michael D and Muneer, Finance Specialist, I would like to give a huge shout out my sales person, Charles D, Michael H - Management, General Manager - Michael D and Muneer, Finance Specialist, for all there help with purchasing my second vehicle. From start to finish the process was amazing, no xx and no pressuring sales tactic. I let them know what I wanted and was looking and they went above and beyond. Thank you Kia Family!!!! Highly recommended! Michele L. More

Helpful 0

Report | Print

Great help Lily was great to deal with, made financing really easy and help with getting my car wrapped to protect it from Rick chips. Thanks Lily for your help. Lily was great to deal with, made financing really easy and help with getting my car wrapped to protect it from Rick chips. Thanks Lily for your help. More

Helpful 0

Report | Print

Lockwood Kia has it going Right! I just want to give a shout out and give kudos to the Lockwood Kia Team! Charles, Lily and Mike D. made my first Kia experience a great one on the pu I just want to give a shout out and give kudos to the Lockwood Kia Team! Charles, Lily and Mike D. made my first Kia experience a great one on the purchase on my new Kia Stinger GT Limited. I went to another Kia location, but Lockwood Kia was the dealership that had the right car and offer! I’ve been doing my research on the Stinger and this car by far is bang for the buck, I was in no rush to purchase and the timing was just right. Charles answered all my questions, was patient and helped me make a purchase instead of selling me the car. Charles was also responsive in our email communications and he followed up with a personal email after our first meeting which was a nice touch! Charles was also the one to do the delivery and took his time to go over all the features of the car. Mike D. (General Manager) also made my experience a great one as he provided options that met my budget and an offer I that was best. Lily was professional, put me at ease and was on my side when it came down to the financing and paper work. Lily provided me with updates and did her best to ensure I was getting the best possible rates from the lenders. Congratulations and a BIG thank you to Lockwood Kia and staff on making me and my family feel at home. My wife, son and I look forward to seeing you in February and make another purchase from Lockwood! As small business owners in the service industry, it is important for my wife and I to provide feedback on great service and experience. We would only want the same on our clients experience or any constructive feedback were a business can improve. Lockwood, thanks again and see you soon! -NM- More

Helpful 0

Report | Print

Great experience purchasing my new Stinger I went into Lockwood Kia not certain if I wanted to buy a new vehicle or not. I was promptly greeted by Lake Heist and he was able to answer all my q I went into Lockwood Kia not certain if I wanted to buy a new vehicle or not. I was promptly greeted by Lake Heist and he was able to answer all my questions about the Kia Stinger. He was extremely knowledgeable and never put any pressure on me. We went for a test drive and I became very interested. Lake suggested I take the vehicle home for a few hours to better familiarize myself with the car and show my family. I was extremely pleased that I was allowed to do so. I decided to buy the vehicle and the staff at Lockwood Kia made my experience an extremely positive one. Special thanks to Lake Heist and Mike DeFreitas who went way beyond the call of duty to ensure we got the deal done. I want to endorse the entire staff at Lockwood Kia and suggest to anyone who is looking to purchase a vehicle, to head over to Lockwood Kia. I am certain you will be as pleased as I was ! More

Helpful 0

Report | Print

Great Pricing and Service I live an hour away and have many kia dealerships in my area however this is my 2nd time buying from Lockwood and they are worth the drive every time I live an hour away and have many kia dealerships in my area however this is my 2nd time buying from Lockwood and they are worth the drive every time. More

Helpful 0

Report | Print

My experience was awesome from start to finish I was in a bad situation as my car broke down in a shopping centre parking lot. When Mike heard of my dilemma, he immediately took action to try and h I was in a bad situation as my car broke down in a shopping centre parking lot. When Mike heard of my dilemma, he immediately took action to try and help me. First of all, he had my car towed away at no cost to me, which was a huge concern for me. He learned that my financial situation was not great, but that didn't stop him. I had no money to put down, and he still managed to help me. He got me into a great, reliable and safe vehicle. Mike actually saved me, and I'm very grateful. He actually brought the car to me so I didn't have to worry about getting to the dealership. Through the whole thing Mile was professional and courteous. Thanks so much for all tour help Mike! More

Helpful 0

Report | Print

Went in with a specific budget. Nathan listened and took the time with me. He did his very best to work within the difficult budget I had, and was flexible with my availability. I Nathan listened and took the time with me. He did his very best to work within the difficult budget I had, and was flexible with my availability. I did a test drive of a Rio, thinking that the smallest car in the line up was all I would be able to work with. Nathan was able to get me into the much larger Forte and still work within my budget. Special thanks as well to Janel for her finance service and to Michael D for all of the customer service extras. More

Helpful 0

Report | Print

Purchase of car Lockwood Kia was great. Logan was a wonderful salesperson to deal with. He is honest and hard working. He went out of his way to make sure we were h Lockwood Kia was great. Logan was a wonderful salesperson to deal with. He is honest and hard working. He went out of his way to make sure we were happy with our purchase. I would definitely use them again. More

Helpful 0

Report | Print

Great service - nice dealership From the moment of first contact (by text), to walking into the door, to the completeness of the vehicle information provided during the sales "demo", From the moment of first contact (by text), to walking into the door, to the completeness of the vehicle information provided during the sales "demo", and up to the point of negotiation the experience was excellent. Ran into a few minor hiccups during negotiation but in the end I was happy with the deal made. I would recommend this dealership - too bad it's a little far away for me to go back for ongoing service. More

Helpful 1

Report | Print