Michael DeFreitas

I purchased a vehicle from Lockwood Kia in December, and my experience has been extremely disappointing. At no point during the transaction was I informed that the vehicle had a lengthy history of unreso my experience has been extremely disappointing. At no point during the transaction was I informed that the vehicle had a lengthy history of unresolved issues. This was never disclosed or mentioned. Shortly after taking delivery, I discovered the problems and promptly reached out to the dealership to request that the deal be canceled and my money returned. Despite my reasonable request, they refused to cooperate. I communicated directly with the Used Car Manager, Peter Drummond, and the General Manager, Michael DeFreitas. Unfortunately, both individuals chose to ignore my concerns and did not provide any meaningful assistance or resolution. As someone who is also in the automotive industry, I find this level of conduct particularly concerning. If this is how they treat fellow dealers, I can only imagine how members of the general public are treated. I would strongly advise others to exercise caution when dealing with this dealership. More

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May 2015 I sent a referral to your dealership. I was told I would receive an a,isn’t if 100 or 150 as he was not sure if the amount. I have been told over and over and over again he had to speak t I was told I would receive an a,isn’t if 100 or 150 as he was not sure if the amount. I have been told over and over and over again he had to speak to his sales manager regarding my referral payment. It is now mid December and nothing. More

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Dishonest, Unprofessional, and Completely Disappointing This is by far the worst dealership experience I have ever had. From the moment I walked in, the focus was not on customer service o Disappointing This is by far the worst dealership experience I have ever had. From the moment I walked in, the focus was not on customer service or transparency, but on squeezing as much money out of me as possible. They lied about pricing, adding hidden fees and excessive markups that were never disclosed upfront. Every time I raised a concern, instead of taking responsibility, they tried to shift the blame to another Kia department—a culture of finger-pointing rather than problem-solving. The lack of honesty, accountability, and professionalism here is shocking. What should have been an exciting purchase turned into weeks of stress, wasted time, and frustration. If you value your money, your time, and basic respect as a customer, avoid this dealership at all costs. There are plenty of other dealers who understand what integrity and customer service actually mean. More

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I was a walk in customer and felt at home right away. Chris and Avery were very helpful and respectful of what I was looking for, Chris gave me my options and gave great sincere advice. The main reason I Chris and Avery were very helpful and respectful of what I was looking for, Chris gave me my options and gave great sincere advice. The main reason I ended up dealing with Kia after shopping around, was really the personal touch and the team being authentic and themselves. This was the biggest selling point for myself. I will be back to these guys in the future. More

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Quick response to my queeries and resolution of the issues in a timely manner. I have the impresion that the staff really do care about their customers. issues in a timely manner. I have the impresion that the staff really do care about their customers. More

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Very professional, friendly, courteous staff. Not pushy. They listened to what we wanted and could afford and did their best to find a car for us. Good selection of vehicles. The after sale follo Not pushy. They listened to what we wanted and could afford and did their best to find a car for us. Good selection of vehicles. The after sale follow up was very good. More

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Got off to a bad start, in that the 2nd key was missing for 2 weeks after we picked up the vehicle , which was a week after we purchased it. After a week's worth of phone calls to sales and getting nowhere for 2 weeks after we picked up the vehicle , which was a week after we purchased it. After a week's worth of phone calls to sales and getting nowhere fast, I contacted Mike Defreitas and had the key within 2 days! I was most impressed with his service. I'm not in a position to rate the dealership as far as maintenance is concerned yet. More

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The team at Lockwood are amazing, everyone from managers to the techs are very kind, and sincerely care about earr to the techs are very kind, and sincerely care about earr More

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Very happy with my purchase, mike and marco working tooth and nail to get me my car of choice and the best finance rates possible and nail to get me my car of choice and the best finance rates possible More

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Thanks for the great service Mike and Colin. Look forward to doing more business soon ! Look forward to doing more business soon ! More

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