Melissa Gibson

I have been purchasing/leasing many vehicles from this dealership. Probably at least 10. I like and I am comfortable working with Wilmer, Robert and Melissa in Service. That is the face of the company for dealership. Probably at least 10. I like and I am comfortable working with Wilmer, Robert and Melissa in Service. That is the face of the company for me. They look out for the customer as much as they can and that is why we have been returning. More

by MERELLAMERULLA Verified Customer Verified Customer

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Friendly service and easy to work with. Amy was responsive and delivered on her promises. Amy was responsive and delivered on her promises. More

by mebirkins Verified Customer Verified Customer

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Very attentive to my car's needs and to being polite and cheerful during the check in and checkout process. cheerful during the check in and checkout process. More

by JSCOTTMCLAUGHLIN Verified Customer Verified Customer

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Top of the line dealership. Fantastic customer service, and the waiting area for repairs was beautiful. Fantastic customer service, and the waiting area for repairs was beautiful. More

by johnnyoc888 Verified Customer Verified Customer

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Melissa was great in my last service visit. She responded promptly to my inquiry about the status of the service effort and followed up to make sure my service was completed on time and with s She responded promptly to my inquiry about the status of the service effort and followed up to make sure my service was completed on time and with sufficient notice to retrieve the vehicle. More

by MOYER0 Verified Customer Verified Customer

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The staff at BMW Westchester is always polite, knowledgeable, and responsive to all my questions knowledgeable, and responsive to all my questions More

by ROBERTWKELLY60 Verified Customer Verified Customer

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I received wonderful service from Scott and BMW West Chester. We’ve bought several cars from Scott and always have a great experience. My service advisor Melissa was so helpful, empathetic and was a g Chester. We’ve bought several cars from Scott and always have a great experience. My service advisor Melissa was so helpful, empathetic and was a great communicator. My new car in “Vegas red” is gorgeous. I appreciate doing business with people I know and like. More

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Very good service not pushy looking forward to do business again with them thank you. business again with them thank you. More

by MR.ALEXIS.RAMOS Verified Customer Verified Customer

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Very disappointing No I just bought the car this year and had to pay for service I expected to be covered by cpo warranty. I feel ripped off! I regret buying the interior/leather protection plan and want my had to pay for service I expected to be covered by cpo warranty. I feel ripped off! I regret buying the interior/leather protection plan and want my money back for that! I always had very positive experiences with Otto's but now I feel gouged. This service should have been covered when I purchased the car very recently. More

by tjshopa Verified Customer Verified Customer

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I moved from BMW Devon to West Chester. I will say, it is worth it I will say, it is worth it More

by Naresh Koneru Verified Customer Verified Customer

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