Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
402 Reviews
4.8

402 Reviews

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402 Reviews of Melissa Gibson

April 03, 2026

Dealership Rating
Employee Rating

Very nice and great Very nice and great made sure my vehicle was being serviced correctly More

by DDNICE1999
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

April 03, 2026

Dealership Rating
Employee Rating

Melissa is wonderful to work with. She answers all my questions and is always well organized. The dealership makes it easy to keep coming back as they take good care of me and my car. More

by KEVIN.J.GILLIS.JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately

April 01, 2026

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Employee Rating

Melissa was nice and they treated me fairly. She also followed up which was great. My only issue with the dealer is their prices for work/labor are very high. More

by aaronwindle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 31, 2026

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Phenomenal experience with Scott - hands down pro - I would recommend him and give him 5 stars More

by John@rockwellurbanforestry.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 31, 2026

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Employee Rating

I liked the loaner. Work was completed timely. Staff is courteous and salesperson was helpful and friendly More

by firo.assefi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 30, 2026

Dealership Rating
Employee Rating

Everything I expect from BMW. But do miss the video clip from the technician going over the car More

by twhopson
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

March 27, 2026

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Employee Rating

An issue with under the hood of the car. Nothing I did. Should have been caught when certified. When I went in months later after purchasing the 2024 X3 mechanic found a piece broken. Nothin More

by mccordeb
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

March 23, 2026

Dealership Rating
Employee Rating

We have purchased many cars here. Sales has always taken great care of us. Service department is great too. Very easy to work with, goes above and beyond. More

by wendellg85
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

March 23, 2026

Dealership Rating
Employee Rating

Caroline was great! Caroline was great! Caroline was great! Caroline was great! Caroline was great! More

by Cec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

March 21, 2026

Dealership Rating
Employee Rating

Melissa Gibson and her team helped me with everything I needed. Great customer service 👏 Thank you. More

by patelbiren007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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