Heather Deritis
Heather Deritis at BMW of West Chester (formerly Otto's BMW)
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Heather Deritis

Service Advisor

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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4.9
11 Reviews
4.9

11 Reviews

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11 Reviews of Heather Deritis

May 17, 2024

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Employee Rating

Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. More

by lthompson12
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 20, 2024

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful endorsement of the friendly and professional performance of our team here at BMW of West Chester!

May 15, 2024

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Employee Rating

Great service from start to finish: arrival instructions are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. Al More

by tanja.gruber
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 16, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the performance of our service team and found the technician video informative. Many thanks for choosing BMW of West Chester!

May 11, 2024

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Employee Rating

Heather was very good to work with. She made she I was happy with the work provided by BMW, and asked that I let her know if I had any issues More

by Des
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Recommend Dealer
Yes
May 13, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are gratified to hear you were so pleased with the service experience delivered by Heather. Many thanks for choosing BMW of West Chester!

May 11, 2024

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Great service All staff is so nice No need to wait quick service Waiting area is good More

by zeel1010
Service Price Transparency
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Recommend Dealer
Yes
May 13, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the friendly and efficient performance of our service team. Many thanks for choosing BMW of West Chester!

May 09, 2024

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Excellent service. Attentive and clear. Both Heather and the staff were excellent and provided the service I’ve come to expect from BMW of West Chester. More

by jadepaulojr
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 13, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are gratified to hear you were so pleased with the attentive service experience delivered by Heather and our team here at BMW of West Chester!

May 02, 2024

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Employee Rating

Heather the the service team at West Chester BMW are professional and thorough. They do excellent service repairs and the costs are reasonable. More

by jebbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have been so pleased with the performance of Heather and our team here at BMW of West Chester!

May 01, 2024

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Employee Rating

Fast, courteous service. I was kept apprised of the status and length of time for my vehicle's service to be complete. More

by jledmonson
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 02, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the efficient performance of our service team. Many thanks for choosing BWM of West Chester!

April 24, 2024

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Employee Rating

Excellent service as usual. Stand behind their work and do a quality job. Heather is always on top of things. More

by DNADIN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather

Apr 25, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are gratified to hear you were so pleased with the service experience delivered by Heather and our team. Many thanks for choosing BMW of West Chester!

April 24, 2024

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Employee Rating

Heather was very friendly, knowledgeable, and provided me with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were e More

by piperrmk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

Apr 25, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear Heather delivered the friendly, knowledgeable and timely service we always strive for. Many thanks from all of us here at BMW pf West Chester!

April 22, 2024

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Employee Rating

Great and courteous as always. Staff stands behind their work…clean and efficient as always. More

by DNADIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you continue to be so pleased with the courteous and efficient experience delivered by our service team. Many thanks for choosing BMW of West Chester!

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