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Joseph Fritz
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Joseph Fritz
Service Manager
BMW of West Chester (formerly Otto's BMW)
1275 Wilmington Pike
West Chester, PA 19382
34 Reviews
Dealership Experience
20 yrs, 4 mos
Industry Experience
24 yrs, 4 mos
Languages Spoken
English
34 Reviews
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34 Reviews of Joseph Fritz
May 15, 2024
What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More
by mking407
Verified CustomerOther Employees Tagged: Melissa Gibson
Helpful 
May 13, 2024
Bill Cosenza is a very good person polite and professonal I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto More
by robertmodesto
Other Employees Tagged: Dan Stangl, Bill Cosenza, Anthony Blubello, Kyle Murphy
April 15, 2024
Timely, precise and friendly. Offered rides to and fro the dealership and my home, that’s very important to me Offered rides to and fro the dealership and my home, that’s very important to me More
by jeannechaffee
Other Employees Tagged: Jay Miller
March 25, 2024
Service experience was fine, the dealer performed all maintenance as expected. I did have a problem however and this was the second time this has happened at this dealership. When I bring the car in for maintenance as expected. I did have a problem however and this was the second time this has happened at this dealership. When I bring the car in for service it is spotless, but now two years in a row the car has been returned to me dirty. Two years ago it came back to me with huge bird droppings, when I asked the service lady to deal with it she told me she could not. This most recent time again the care was brought in spotless and when I picked it up it had dried water stains all over the hood and windshield. If the car comes in spotless it should be returned as such. More
by swalker13
February 22, 2024
They’re always helpful and knowledgeable, I appreciate their care of my car, and will continue to be a loyal customer. their care of my car, and will continue to be a loyal customer. More
by Traylik30
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
February 16, 2024
Top notch customer service from start to finish. All team members are very professional, knowledgeable, and accommodating. All team members are very professional, knowledgeable, and accommodating. More
by mhochhaus
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
February 16, 2024
BMW of West Chester is a top notch organization! Everyone is friendly and helpful. Thank you for getting my 3 series back on the road! Everyone is friendly and helpful. Thank you for getting my 3 series back on the road! More
by cclayton1
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
December 18, 2023
Always professional excellent customer service ,,, very much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a bran much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a brand new X6 M with the executive package. Metallic black with navy blue and cream interior. I absolutely love it. Thanks again BMW of Westchester. More
by timbersedma
Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Melissa Gibson, Noel Montesano, Bill Cosenza, Frank Adinolfi, John Keenan, Chad Carey, Anthony Blubello
November 28, 2023
RIM wasn’t replaced by the agent as promised and it was a warranty repair. warranty repair. More
by jlippard04
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
November 24, 2023
Great service, pleasant staff. They do quality work and always return my car clean and in good working order. They do quality work and always return my car clean and in good working order. More
by RADRN
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
