Bill Cosenza

Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More

by lthompson12 Verified Customer Verified Customer

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When I arrived, I told her my tire had lost air twice in a week (husband added air). She did a visual inspection of my tire, said she did t see anyone, added air and told me if it happens again to call and a week (husband added air). She did a visual inspection of my tire, said she did t see anyone, added air and told me if it happens again to call and make an appointment. That was an unacceptable answer for 1) the issue as presented and 2) a BMW dealership. I told her that I was not taking my x5 home to see if the air went out a 3rd time and insisted that the work be done on that day. I get that things get busy but driving on a tire that is losing air, especially on a highway, is dangerous. I expected more from her. More

by dtolbert Verified Customer Verified Customer

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Bill Cosenza is a very good person polite and professonal I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto More

by robertmodesto Verified Customer Verified Customer

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Always great service, comfortable lounge and expert workmanship. Never disappointed with service. Always wash my car when finished workmanship. Never disappointed with service. Always wash my car when finished More

by SWOGAN1 Verified Customer Verified Customer

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Able to get me an appointment last minute and still got my car done in no time! my car done in no time! More

by JOSEPHARUFFO Verified Customer Verified Customer

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Bill Cosenza makes an impossible job seem easy. Saturday morning and a packed schedule yet he’s able to squeeze me in to replace a blown tire. As I waited for my car I watched as Bill interacted w/ Saturday morning and a packed schedule yet he’s able to squeeze me in to replace a blown tire. As I waited for my car I watched as Bill interacted w/ a number of customers. Always professional, he spoke in a matter of fact tone and he made sure each customer that I saw him speak with understood their particular car issue and the solution. Hopefully BMW of WC values people like Bill. Otherwise there are numerous companies searching for this type of person. More

by MSCHU2219 Verified Customer Verified Customer

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Timely prompt accurate service. Center was very clean and have amenities. Service folks are friendly Center was very clean and have amenities. Service folks are friendly More

by Satya Verified Customer Verified Customer

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I have always received excellent service and workmanship from West Chester BMW, formerly Otto’s! from West Chester BMW, formerly Otto’s! More

by DONNA39 Verified Customer Verified Customer

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Heather was very friendly, knowledgeable, and provided me with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were e with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were excellent. More

by piperrmk Verified Customer Verified Customer

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Great experience and detailed information provided regarding needs current and future needs for my car. regarding needs current and future needs for my car. More

by sab1913 Verified Customer Verified Customer

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