"Braiden, Mark and Peter were very helpful, informative..."
Braiden, Mark and Peter were very helpful, informative and responsive. All questions about vehicle, financing and winter tires have been answered quickly. The overall process was very straightforward. Thank you!
"It was a long process picking out a truck and Erin was..."
- Terry Hamel
It was a long process picking out a truck and Erin was with every step of the way and she was very professional, respectful and was always ready to help (and always with a smile). With her help and hard work I was able to find a truck and get a great deal - thanks so much. All the staff at Capital Ford are very helpful and courteous. I felt very relaxed and everyone that helped me work towards a deal was stellar. Thank-you all and if you are looking for a new vehicle - going to this dealership is a Capital idea 😏
Other Employees Tagged:
, and Tom - thank-you
"Everyone was very easy to deal with. I’m happy with my..."
Everyone was very easy to deal with. I’m happy with my vehicle and the price was perfect. Erin was a great help and made the process quite enjoyable
"Capital Ford was more than accommodating in finding us..."
Capital Ford was more than accommodating in finding us the perfect fit. Very respectable & great atmosphere. See Jordan D. for your next purchase, great to talk to and very helpful. Best price out there and fair trade in deals.
10/10 would recommend
"Very good experience at this dealership. I had dealt with..."
Very good experience at this dealership. I had dealt with them over the phone a week prior to coming, was first looking at a new car but decided on a year old used model. No pressure what so ever on trying to get me into the new vehicle over the used, past experiences at other dealerships weren't as close as what this one offered. When i arrived the car was explained over and shown all the features, any questions i had were answered. They even got in contact with me a couple days after purchase to see how the car was and how it did on the 6 hour drive home.
"An all around great experience purchasing my for fusion..."
An all around great experience purchasing my for fusion hybrid. Never any pressure. Everyone treated me well and with respect. Braiden was very knowledgeable regarding the vehicle. Will definitely buy from this dealership again in the future.
Submitted by Marc C.
- YC Lau
Mark and Roxanne were my great help. They helped me to find the best Lincoln. They both knew Lincoln very well and showed me how to use the features. Great people to work with on my vehicle.
Other Employees Tagged:
"Next to no integrity."
I previously had a lot of good things to say about Capital Ford. Unfortunately, that is no longer true. I purchased a 2015 Ford F-150. It was a recently off-lease vehicle with 117,000km on it. Off lease, maintenance done, right? Yeah, no.
My truck unexpectedly went into limp mode in another province. It had two recalls on it, so I took it to the local Ford to see what was up and deal with the recalls. Turned out my spark plugs were now 32,000km overdue for replacement. According to the service department at the local Ford dealership, they should have been replaced at 100,000 and never were. Capital Ford sold me a vehicle from their lease department without making sure that basic maintenance had been completed on time. They never bothered checking the maintenance logs before selling my vehicle.
After fighting with Capital for some time, I gave them an olive branch and offered to replace the spark plugs and melted boots myself if they would pay for parts and diagnosis fee. They only agreed to send me the parts. Parts that they should have replaced before I bought the truck.
DEMAND MAINTENANCE LOGS! You would think a dealer would have some integrity, but apparently Capital Ford does not. The sad part? In my automotive career (currently on apprenticeship), I worked for Walmart; they had more integrity than Capital Ford.
You know there's a problem with your business model when Walmart has better integrity and is more trustworthy. What more might be wrong that I don't know about, that was supposed to be handled by Capital Ford before selling it? I had to remove the electronic throttle body and soak it with a full bottle of cleaner because it was so stuck and the build up was so bad (the whole interior including the butterfly valve was black and I had to scrub it to clean it).
The used vehicle manager at Ford admitted to all of this on a recorded phone call. Always demand to see the maintenance logs and guides before buying a used vehicle; especially from Capital Ford. You can find the recording with a little digging, dealer rater won't let me post it.
"Roxanne is very knowledgeable on Lincoln products. She is..."
- Krista W
Roxanne is very knowledgeable on Lincoln products. She is quick to assist with any questions I have! She is a great addition to the Capital Ford/Lincoln team. Thank you for all you do Roxanne!
Other Employees Tagged:
""Nice upgrade with great service""
Mark Elliott sold me an F150 back in 2016 and recently a nice 2019 upgrade. Even though one day he was away from his office he went out of his way to respond to my queries in order to maintain contact. His level of service should be the norm for other sales people. I guess history repeats itself as Mark once again exceeded my expectations. Thank you Mark!