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Capital Ford Winnipeg - Service Centre

3.7

48 Lifetime Service Reviews

555 Empress St, Winnipeg, Manitoba R3G 3H1

48 Reviews of Capital Ford Winnipeg - Service Centre

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April 08, 2019

"Worst experience I ever had "

- Upset customer

Brought my car in for service, they had it for four hours and only did half of the items I wanted, they ended up charging me for work that was not comply. STAY AWAY from this dealership

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Recommend Dealer
No
Employees Worked With
March 29, 2019

"Service department "

- Wpg

I purchase a new Ford F-150 3 years ago from Capitol Ford. I Had issues last year and recently. The same issue with electrical power drain. Both times, the communication was terrible. They do not call to provide updates or get discuss work required for repairs. I called and left voice mails for Charlene who never calls back. I had to keep calling to find out they had not assessed the situation over 3 days. I asked to speak to the service manager about my concerns and was told he could not be found!!! In a day and with cell phone this does not make sense. I was told I would yet again get a call back within the hour. It is 3 hours later and no call from the manager or the service department. It is Friday and have no idea on the status of my vehicle. Terrible customer service.

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Recommend Dealer
No
Employees Worked With
Charlene
March 17, 2019

"TRUST"

- John G-1

I took my Lincoln MKX in for an oil change and a bulb replacement in my front turn signal light to Mid-Town Ford instead of Capital Ford-Lincoln because they were closer. When I went to pay the bill, they told me they had done only the oil change and I would have to schedule another appointment for the bulb replacement because it would involve taking part of the front bumper apart. They gave me a written estimate for $150 labour plus the cost of the bulb. Since I didn't have my work schedule with me, I didn't make the appointment and promptly forgot about it (my wife drives the MKX more than I do). For the next oil change, my wife made an appointment at Capital Ford-Lincoln, so I asked her to find out about replacing the bulb there. Capital told her they could replace the bulb at the same time as the oil change and charged her $10 plus the cost of the bulb. That's not a typo- TEN DOLLARS instead of $150!! Would we go back to Mid-Town Ford for anything - NEVER! Kudos to Capital Ford-Lincoln- a dealership you can trust!

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Recommend Dealer
Yes
Employees Worked With
February 12, 2019

"Amazing crew I've been with you for 9 years!"

- kpodgurnycormier

I have been dealing with Rej for 9 years - he is amazing and provide the best customer service and education about my vehicle I feel confident that my vehicle is getting the best service!

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Recommend Dealer
Yes
Employees Worked With
November 29, 2018

"Lack of respect and communication. "

- Don’t go here

Took my vehicle in at 7:30 on a Wednesday morning and was initially informed it would be ready Thursday (the next day) to which I mentioned that even Friday would be okay but that I’d want to return to my family by the weekend. It stayed in for NINE days with next to no honest communication. I was lied to. Work wasn’t being done that I had asked for at the rate that I was told it would be. I felt no accountability on their behalf but heard many excuses. I was the one calling in to follow up when I felt they were running behind and the usual responses weren’t sympathetic but cold and even uncaring. No one bothered to offer a car until 6 days later. Cost was over what I was told it would be....I can go on and on but it’s just sad.

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Recommend Dealer
No
Employees Worked With
Lonnie Feculak
July 26, 2018

"Professionals"

- Dr Tim

I just wanted to let everyone there know what an exceptional job that the bodyshop team did when I brought in my Mercedes for repair. Starting off in a terrible mood after being rear ended, I was talked down by Lonnie and Randy. They assured me that this facility had the technology and talent to bring my baby back to original condition. They made me feel confident that I was in good hands. I returned when the parts had arrived. It took a while, but I expected that with Mercedes. The Foreman went over the vehicle with me and addressed my concerns over how the colour would match. He was very empathetic towards my situation and explained the process of blending adjacent panels as well as what needed to be done to my car to make sure of a seamless repair. He was an absolute pleasure to deal with and took the time to make sure all my questions were completely answered and that I was satisfied before any of the work had even begun. First impressions of this facility were already surpassing any expectations I had of what a "bodyshop" was supposed to be. The back was surprisingly clean and organized, and the staff were polite and helpful. I was put in to a rental car for the duration of the repair to my vehicle. I was told to expect the repairs to take roughly a week. Six days later it was complete! What a great job. The paint was perfect and the gaps were tight, just like a Benz should be. I could not have asked for this interaction to be any smoother. This crew runs their process like a well oiled machine and the quality of people here are second to none. I will not hesitate to send any friends, family, or clients to Capital Collision Centre.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Girden, Lonnie Feculak
April 23, 2018

"MKX Service"

- jemich

Booked our service appointment on line, prior to our appointment we noticed 2 additional issues. Rej took care of all of the issues that we brought forward. Rej is always available to answer any issues or concerns and always ensures that the service is completed in a timely manner. Always a pleasure to speak with Rej and to have his experience with vehicle service assist us.

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Recommend Dealer
Yes
Employees Worked With
Apr 25, 2018 -

Capital Ford Winnipeg responded

Hi Jemich. Thank you for leaving us this wonderful review. We're glad to hear that Rej has always been able to help you out with your service needs and we'll be sure to pass on your kind message. We'd love to see you again in the future and happy driving! - Richelle

January 15, 2018

"prices"

- chipo

cheaper parts and better warranty found elsewhere,run up your bill like they have a quota (river city worse)..use a mom and pop,save hundreds

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Recommend Dealer
No
Employees Worked With
December 14, 2017

"Oil change and complete maintenance check"

- Audrey hogg

I was very pleased with my experience at Capital Ford and Lincoln. I car was taken in as soon as I got there and all the work was done in the length of time that was given to me. Thanks again to great service.

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Recommend Dealer
Yes
Employees Worked With
Dec 20, 2017 -

Capital Ford Winnipeg responded

Hi, Audrey. Thanks for taking the time to write us a review. We're glad to hear that you left us feeling happy and satisfied with the work that was done to your vehicle and we hope to see you again in the near future. Have a great day and happy driving! - Richelle

December 13, 2017

"Lincoln trim warranty"

- MKT

Reg is very meticulous and thorough; takes the time to analyze the problem... I like that! Give him a raise! Give him a huge raise!

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Recommend Dealer
Yes
Employees Worked With
Dec 20, 2017 -

Capital Ford Winnipeg responded

Hi, MKT. Thanks for taking the time to leave us an awesome review! We're happy to hear that Reg was able to help you out and we'll pass on your kind message to him. We'll talk to our management about that raise! Happy driving! - Richelle

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