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Capital Ford Winnipeg
Winnipeg, MB
1,028 Reviews
Welcome to Capital Ford Lincoln's Dealer Rater page. We're glad you've found us.
Formerly Landau Ford Lincoln, Capital Ford Lincoln is located in Winnipeg, Manitoba at 555 Empress Street – across from the CF Polo Park Mall! Come check out recently renovated dealership!
Capital Ford Lincoln offers great services and an outstanding staff. From automotive sales to automotive service and any point in between, we're offering the best that can be found in Winnipeg. There's no doubt that Capital Ford Lincoln needs to be on your list when purchasing a new vehicle or needing your current one worked on. We're proud to be named DealerRater's #1 Rated Lincoln dealer in Manitoba for 2021.
Visit us today and experience what Capital has to offer. No matter the purpose for your visit, you can always expect a fun, easy, and transparent experience from us every time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 68 service reviews
August 25, 2026
Called to get truck serviced, they were able to figure out the fleet card to pay it, but kept forgetting to add my name to the appointment so whenever I had to call I yet again had to remind them of the V out the fleet card to pay it, but kept forgetting to add my name to the appointment so whenever I had to call I yet again had to remind them of the VIN. Then when I went to drop the truck off, (beware the parking lot is one speeding tech away from t boning you) couldn’t find parking due to everything being taken up by new vehicles sitting on the lot, so I parked across the street with the rest of their overflow parking. Upon getting to the service desk and about a 5 minute wait someone then noticed me , I was then informed that it was a drive thru I had to bring my vehicle up to, even tho their is no signage marking “Express” or “Service Desk” or “Customer Drop-Off”, only “Service”. After leaving the service area I then went back across the street, pulled into their lot, performed a 3 point turn while avoiding techs and sales people wizzing by, I finally was able to drop the keys off were I was then asked for my phone number and name again to put on the file (which never really made it to my file, this I know because I came in after I picked it up to get a part and yet again had to list my VIN). Figuring that an oil change and coolant flush wouldn’t take too long I then inquired about the wait, I was then informed that I wasn’t booked as a “waiter” but instead as a drop off, in which I was to return around 4ish hours later for just an oil change and a coolant flush. Who in their right mind wouldn’t just wait around for an oil change or a coolant flush? Why didn’t anyone ask if I was waiting or needed a ride when I made the appointment ? Why did I need to book an appointment for an oil change if it’s not even going to be done on time? After being informed of this delay which then screwed my prep day meant for my 9 day work trip in Ontario. I then had a ride back with the porter and listened to him answer a robo call which was hilarious. After spending some time at home waiting, wasting my day doing online training I then called the dealership around the 4 hour mark and was told somehow my oil filter housing was broken now and they were in the middle of replacing it. Which is totally normal and must have just happened to a 4 year old truck that’s been on a maintenance program its whole life. I then received a call around a hour later to pick it up. Proceeded to then pick it up with no issues other than the fact I noticed I had a weird smell going on since I picked the truck up. I then investigated and pulled my air filter only to reveal it was moldy, which was really weird cause I swore I got handed a service sheet that included checking the cabin air filter on the inspection? Come on that has to be the easiest upsell ever and nobody bothered to even check. So I then went back to the dealership, gave the guy my vin again since nobody had taken anything down, removed the air filter and installed a new one. Overall, not the best. Pretty sure they washed it after which was alright. It’s on me for not taking action and going anywhere else when I was informed an oil change would take 4-5 hours when I arrived. However beware that you may want to check your own filters after. More
by alex01
Employees Worked With
Didn’t work with anyone listed
March 04, 2026
The service department was great ! Rovie was amazing to work with. I have had other experiences with other dealers in Winnipeg and found Capital Ford to have the best service. Will be Rovie was amazing to work with. I have had other experiences with other dealers in Winnipeg and found Capital Ford to have the best service. Will be returning in the future ! More
by Ed
Employees Worked With
Rovie
December 26, 2024
Rejean was excellent! Polite, courteous, and above all - got me on my way! I really appreciate the service Rejean provided! Polite, courteous, and above all - got me on my way! I really appreciate the service Rejean provided! More
by tgw
Employees Worked With
December 18, 2024
They anre and helpfull people at Capital Ford - we are enjoying our plug in hybrid Escape. enjoying our plug in hybrid Escape. More
by Bchasehome
November 20, 2024
Your phone system, I am leaving a review on your phone system. I needed to contact your parts department and was not able to. every number I tried said "we are currently closed, call back at 9:00am" d system. I needed to contact your parts department and was not able to. every number I tried said "we are currently closed, call back at 9:00am" didn't matter if I called service or parts. I work with a fleet of vehicles and have dealt with all your departments many times. This reflects badly on your dealership if we in the fleet industry are unable to reach you. I have to thank my lucky stars that you have one very bright shining star named Jason Padlan, he has been a constant becon of hope and inspiration. he is always: -Cheerful -Happy -does his upmost to address your problem Today was no different, he went above and beyond to help me with my query, when no other avenue was working. I truly hope you reward Jason, he is a very valued and important employee. Jason helped me with my problem and I am getting the information I needed. Thanks so much Jason! Six STARS****** I am not rating: Rej Bremaud please load, Jason Padlan into choices. More
by Peter B
Employees Worked With
June 18, 2024
Once again they went above and beyond! Booked appointment to complete all recalls. They offer pick up and drop off services. I had expected the car to be in all day. They showed up wit Booked appointment to complete all recalls. They offer pick up and drop off services. I had expected the car to be in all day. They showed up within the time limits they said they would, not only did the technician Steven Harder complete all the recalls in an amazingly short period of time, they also preformed a multipoint vehicle check, which although I hadn’t expected, I am very grateful for. I noticed they also hosed the outside of the vehicle down. Greatly appreciated! Thank you Capital Ford for the awesome service once again! Definitely doing something right👍👏👏👏❤️ More
by ckraeker
Employees Worked With
Rebecca Bonde, Stephen Harder
June 06, 2024
I tried so hard to be patient, friendly and maintain a perspective of understanding toward this dealership - it is a workplace where people spend their lives afterall and I respect peoples livelihood's. I perspective of understanding toward this dealership - it is a workplace where people spend their lives afterall and I respect peoples livelihood's. In fact, when I bought my SUV from them I expected and looked forward to forming a long standing relationship with the people at this dealership. Instead I feel like I have been spit in the face. Respect and kindness get's you nowhere with these guys. I bought my next to new escape in December and gave these guys way too many tries to sort things out and to demonstrate to me adequate customer service. They seemed like they were trying but in the end it was endless troubleshooting and failures. I visited them 8 times and the very real issues with my vehicle are still not resolved. Instead of apologizing or trying harder - they have completely abandoned me and 6 months of failures later, they changed their mind saying "vehicle is operating as expected, nothing to repair". Other than the smiles you get at the front end of their work - I have next to nothing good to say about them. The experience of dealing with them on a level of personability is fine - noone was rude to my face. But beyond that - the xx and customer service is extraordinarily not good. This is not a great dealership. I do not recommend going here. More
by Eric
Employees Worked With
October 24, 2023
This is the second time I have been utterly disgusted with the service department at Capital Ford. My appointment was made a couple weeks ago for a winter tire change-over and The Works maintenance & oi with the service department at Capital Ford. My appointment was made a couple weeks ago for a winter tire change-over and The Works maintenance & oil change. I am unable to get anyone to answer the phone in the service department - on hold 25 minutes and repeated call backs. I don't know when I can get my vehicle back since nobody answers! Terrible customer service! More
by K
Employees Worked With
Nobody
October 16, 2023
Title: Terrible Experience - Stay Away! I cannot express how disappointed I am with Capital Ford Lincoln in Winnipeg. I brought my car in for scheduled maintenance, and not only did they I cannot express how disappointed I am with Capital Ford Lincoln in Winnipeg. I brought my car in for scheduled maintenance, and not only did they fail to complete the service properly, but my car was also vandalized under their care. The passenger side window was smashed, and the dealership refused to take responsibility, citing their lack of lot insurance. This lack of accountability and customer care is absolutely appalling. I will never set foot in this dealership again, and I strongly urge others to avoid it at all costs. One star is honestly too generous for this terrible experience. See images for the damage and email correspondence with customer service. More
by Khan
Employees Worked With
August 15, 2023
I was a loyal Ford F-150 owner for over 5 years. I took special care of the vehicle, and loved spending time in it. I serviced my truck at Capital Ford for any and all work during that time. My t I took special care of the vehicle, and loved spending time in it. I serviced my truck at Capital Ford for any and all work during that time. My truck was towed one evening to Capital Ford where it sat in the lot overnight until morning. I received a call at 7AM indicating my truck had smashed windows and was vandalized over night. I asked them to repair it however it took 24 hrs for the glass to arrive, so I waited another night. During that night Winnipeg had a rain/hail storm. The next morning I arrived to Capital Ford to pay my bill and get the truck back. When I opened the door I immidiately smelt moisture, after sitting my seat it was evident my truck was left outside over night with no window. I returned to the service desk to ask what happened. I received no answer and no one took responsibility for it. Furthermore the broken glass wasn't vacumumed either. After an employee took my vehcile in the shop to clean the glass I took another truck for a test drive. After getting back from the test drive I returned to my truck and opened the door. Right away I saw my centre consol in the back position with all its contents loose in the back seat. I reached out to the manager Mitch Gallant but received no phone call back. I then tried Ford Canada and they were no help either. The calls always seemed to drop and the person on the phone didn't help at all. After this experience I will never buy another Ford. I have already traded in my truck and purchased a GMC. -Sean More
by seanclark204
