Marco Valenti | Page 3

Toyota of Scranton responded

DANIELDSCOUTEN1, We appreciate you taking the time to share your feedback with us. It's fantastic to hear that your experience with Toyota of Scranton was mutually beneficial, and we're delighted that you were able to find the car you wanted. Our team strives to ensure that every customer has a positive and satisfying experience, and we're pleased that we could meet your expectations. If there's anything more we can do for you or if you have any further comments, please feel free to reach out. We're here to assist you in any way we can. Thank you once again for choosing Toyota of Scranton. We value your business and hope to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Robert G. Toomey, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be courteous and professional, our facility clean, and our vehicle selection impressive. At Toyota of Scranton, customer satisfaction is our top priority, and we are thrilled to know that we met your expectations. We appreciate your kind words and your acknowledgment of our efforts to provide a great car-buying experience. We look forward to welcoming you back in the future, and if there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Once again, thank you for choosing Toyota of Scranton, and we can't wait to assist you with any automotive needs you may have in the future. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear DOMBROSKIJ523, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're delighted to hear that Brian B provided you with excellent service as your salesperson during your recent used vehicle purchase. It's truly rewarding to have such loyal customers like you and your wife who have chosen Toyota of Scranton for multiple leases over the years. We appreciate your trust and continued support. We're equally pleased to know that our commitment to the community and various organizations has resonated with you. At Toyota of Scranton, we believe in giving back to the community that has been an integral part of our success. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to reach out. We value your feedback and are committed to continually enhancing our services. Thank you again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

junkmanken, \We sincerely apologize for the challenges you've faced following your purchase of a GMC Sierra from our dealership. Your experience does not align with the level of service we aim to provide, and we appreciate your candid feedback. We understand the frustration caused by the breakdown of your truck on day one, and we are truly sorry for any inconvenience this has caused. It is disheartening to hear that you did not receive the communication and support you rightfully expected during this time. Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience as we worked to rectify the situation. We hope you are enjoying the Tundra. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Regards, The Toyota of Scranton Team

Toyota of Scranton responded

RTK3DEFAN3, Thank you for taking the time to share your experience with us at Toyota of Scranton. We are delighted to hear that you had a pleasant and informative encounter with our salesman. Our team works hard to provide excellent service, and it's always rewarding to receive positive feedback. We appreciate your kind words about our staff and the cleanliness of our showroom. Maintaining a welcoming and clean environment is important to us, and we're glad it contributed to your overall positive impression. If you have any further comments or suggestions for improvement, please don't hesitate to reach out. We value your input as we continually strive to enhance our customer experience. Once again, thank you for choosing Toyota of Scranton. We look forward to serving you in the future and providing you with the same exceptional service. Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear Dtlopez87, Thank you so much for taking the time to share your positive experiences with Toyota of Scranton. We're thrilled to hear that you've chosen us for your car purchases not just once, but twice! Your loyalty and kind words mean a lot to us. It's fantastic to know that the certified preowned caravan you bought in September 2021 is running great, and we're pleased that Corey and Ryan contributed to making your first buying experience enjoyable. We'll be sure to pass on your compliments to them. We're equally delighted to hear that Ahmed was able to assist you in purchasing a certified preowned Chevy for your mother. We understand that financing can sometimes be challenging, and we're glad that Rich Larussa went above and beyond to find a solution for you. It's always our goal to help our customers navigate any obstacles they may encounter. Selling your Jeep to us and having Marco Valenti and Ahmed Wasal uphold their commitment is excellent news! We appreciate your trust in our team and want to assure you that transparency and integrity are values we hold in high regard. Your mention of the complimentary amenities, warm staff, and family-like treatment is truly heartwarming. We strive to create an environment where our customers feel comfortable and valued throughout their entire experience. Thank you again for your kind words and for making Toyota of Scranton your go-to dealership. We look forward to serving you and your family for years to come. If there's anything else you need, please don't hesitate to reach out. Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

KENLIZB, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that Abe provided you with excellent service and made your truck-buying experience enjoyable. Our team takes pride in being knowledgeable and ensuring that our customers feel comfortable throughout the process. It's fantastic to know that Abe's approach was not only informative but also pressure-free. We understand the significance of making such an important decision, and we strive to create an environment where our customers can make choices that suit their needs and preferences. We truly appreciate your kind words and your trust in Toyota of Scranton. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy every moment with your new truck! Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear GHOST77, Thank you for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that you had an overall good experience during your visit to our dealership. Convenience and exceptional customer service are values we take pride in, and we're delighted that you found our location convenient and our staff to be incredibly friendly and helpful. We strive to make each customer's visit as pleasant as possible. It's wonderful to know that you were able to acquire a great vehicle at a good price. We believe in providing value to our customers, and it's rewarding to hear that you're satisfied with your purchase. We appreciate your willingness to travel the distance, even at 37 miles, to service your vehicle at our location. We look forward to serving you for all your automotive needs and making every visit as positive as your last one. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to seeing you again! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear shawc90, Thank you so much for taking the time to share your wonderful experience with our team at Toyota of Scranton! We're thrilled to hear that Rich LaRussa, Marco Valenti, and James Brown were able to provide you with a stress-free car buying experience. It's our mission to ensure that our customers have the best possible experience when purchasing a vehicle, and it's clear that our dream team lived up to that promise with their no-pressure approach, helpful responses to your questions, and their dedication to finding the right financial solution for you. We understand that buying a car can be a significant decision, and we're delighted to have been a part of making it painless and easy for you. Thank you for choosing Toyota of Scranton, and congratulations on your new car! If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help. Enjoy your new ride! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Nicholas Shaffmaster, Thank you for taking the time to share your feedback about your recent experience at Toyota of Scranton. We appreciate your kind words and are delighted to hear that you had a smooth and hassle-free car-buying experience with us. We're sorry for any confusion regarding Scott, but we're thrilled to hear that Doug and Marco were able to assist you in finding the exact car you wanted and securing financing for it. At Toyota of Scranton, we strive to make the car-buying process as easy and simple as possible for our valued customers, and it's wonderful to know that we achieved that for you. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help, and we look forward to serving you again in the future. Safe travels in your new car, and thanks again for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton