Madolyn McPhail

I drove from OKC to Frisco to purchase my new, and very first, Volvo. I had some unpleasant experiences with some local dealers and searched out of state to find what I was needing and happened upon Crest first, Volvo. I had some unpleasant experiences with some local dealers and searched out of state to find what I was needing and happened upon Crest online. I messaged them and to my surprise, a real human, (not a bot), responded to me and it was after closing. We discussed and negotiated my car. Brandon was honest, contacted me first thing the next morning with the final details and I drove down the following day to buy my car. Brandon was waiting outside for me as I arrived, introduced himself and took me to my car to check it out then we went inside to do paperwork. He introduced me to Gage who finalized all of my paperwork and then Madolyn taught me the basics of my car. Brandon stayed the entire time and made sure I had what I needed. The whole team was stellar and the whole experience was unlike every purchase in my past. The dealership was very welcoming, smelled amazing (I need that fragrance in a candle), and even the employees I didn't deal with were personable in passing. I was in and out in an hour and half. Great experience. They've also followed up to check on me and my car. More

by davip Verified Customer Verified Customer

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Brandon was the first person to respond to my inquiry on the vehicle I bought. It was late in the evening and I was expecting a "bot" to respond and was pleasantly surprised that a real human contacted me w the vehicle I bought. It was late in the evening and I was expecting a "bot" to respond and was pleasantly surprised that a real human contacted me within a minute (almost literally). We discussed the price of the car, negotiated for a quick second and he followed up first thing the very next morning. He was helpful and informative but was not pushy / forceful like every other person I've been in contact with from a variety of dealers here in Oklahoma. We made a plan for me to buy the car the next day and I let him know what time I would arrive. He was waiting outside of the dealership to greet me. He took me to my car and showed it off, we went inside and visited before I went to talk to Gage in the Finance Department. Gage was a delight and got all of my paperwork taken care of and Brandon came and checked on us in the meantime. Then I was introduced to Madolyn who went over some operational details for my car with me. Everyone was so pleasant, helpful, genuinely friendly and kind not just to me and my sister but to each other. Brandon visited with my sister about questions she had on a vehicle, (while Madolyn showed me the features of my car), he didn't just walk away when I signed the paperwork. I was in and out of the dealership in less than an hour and a half which is unlike any experience I've had in the past. The dealership itself was easy to get to, comfortable and accommodating with the lounge area, drinks and snacks and, I have to say, the entire dealership and each office smelled amazing - I need whatever that is in a candle. The team was absolutely stellar. More

by davip Verified Customer Verified Customer

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Sure was a lot of dead time waiting in Tyler's office BUT when he was there he was fast and accurate. when he was there he was fast and accurate. More

by DEN9775140 Verified Customer Verified Customer

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Brandon was excellent to work with. He was very prepared for me when I arrived. I had called ahead and taken time to give him as much information as possible before I ever left home. He He was very prepared for me when I arrived. I had called ahead and taken time to give him as much information as possible before I ever left home. He was very knowledgeable and easy to deal with! More

by KMUSS2000 Verified Customer Verified Customer

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Great dealership. Keith always does a fantastic job and a shout out to Jeremi Chapman. Greeted on the drive as soon as I drove up and a loaner car was ready right afte Keith always does a fantastic job and a shout out to Jeremi Chapman. Greeted on the drive as soon as I drove up and a loaner car was ready right after I checked in. All work was completed in a timely manner. Highly recommend Crest Volvo. More

by canrulzhoc Verified Customer Verified Customer

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Great people, great communication. They were very good about helping and following up on promises. They were very good about helping and following up on promises. More

by Sherman Verified Customer Verified Customer

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Had a great experience here with Gage for the second time, no nonsense again, just what I like. I will very likely be back to purchase again in a couple years. time, no nonsense again, just what I like. I will very likely be back to purchase again in a couple years. More

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I leased a 2025 Volvo S60 T8 for my son who just earn his drivers license last week. This is his dream car and my family and I have to comfort of knowing that our “baby boy” will be driving the safest ca his drivers license last week. This is his dream car and my family and I have to comfort of knowing that our “baby boy” will be driving the safest car on the planet! Thank you Crest Volvo Cars for exceeding my expectations! From Caden Leggett & Max Caplin in Volvo sales, to Madolyn McPhail & Skye Warner in delivery and Bryan Bingham & Jeremi Chapman in the award winning service department @ Crest Volvo Cars, thank you for making our son Greyson’s dream come true! The Leadership and Culture displayed by all employees led by Managing Partner Jason Pickering at Crest Volvo Cars was 2nd to none in my 30 years of buying automobiles! Keep up the great work Crest Volvo Cars! More

by Pick’s Family Verified Customer Verified Customer

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Gage was very knowledgeable and helpful throughout the entire process. He made the process go smoothly from start to finish. entire process. He made the process go smoothly from start to finish. More

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Excellent service center! We just bought our 6th Volvo from Crest and the sales team were very sensitive to our needs and requests. We just bought our 6th Volvo from Crest and the sales team were very sensitive to our needs and requests. More

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