Ally Gallagher

Crest Volvo Cars responded

Thank you for the fantastic review! We take pride in our service advisors and strive to provide clear communication throughout the entire service process. We're thrilled to hear that your experience reflected this commitment. Thanks again for choosing Crest Volvo Cars!

Crest Volvo Cars responded

Wow, what a fantastic review! Thank you for taking the time to share your experience. We take a lot of pride in providing consistently stellar customer service, and it means the world to us that you recognize the efforts of our wonderful team. We strive to create a state-of-the-art environment that feels like an oasis, and we're thrilled you feel that way. Our expert personnel are dedicated to delivering effortless high-end care for every Volvo owner, and your lingering positive impressions after each visit make all the difference. Thank you for choosing Crest Volvo Cars!

Crest Volvo Cars responded

We truly appreciate your loyalty over the past 5 years! Thank you for recognizing our consistent customer service. At Crest Volvo Cars, we strive to provide exceptional care and attention to all our customers, and it means a lot to know we've been delivering on that promise for you visit after visit. Thank you again for choosing Crest Volvo Cars!

Crest Volvo Cars responded

Thank you for bringing this critical issue to our attention. We sincerely apologize that you've experienced ongoing problems with your brakes after a recent purchase and service visit. The safety of our customers is our top priority, and we take any brake concerns very seriously. We understand your frustration that the initial service may not have addressed the problem fully. We want to ensure this gets resolved immediately. To expedite this process, we'd like to connect you directly with Jason Pickering. He can be reached by email at jpickering@vtaig.com or by phone at 214-620-5788. Please explain your situation in detail to Jason, and he will ensure a technician thoroughly inspects your brakes and takes the necessary steps to rectify the issue for your safety. We appreciate you bringing this to our attention, and we apologize again for the inconvenience caused. We look forward to resolving this matter for you as quickly as possible.

Crest Volvo Cars responded

We're so glad to hear Ally took great care of you during your recent appointment! Our team strives to address all your needs, and it sounds like Ally did just that. Thanks for letting us know!

Crest Volvo Cars responded

Thank you for taking the time to leave this review! It's fantastic to hear that your recent appointment was a positive experience. We appreciate you acknowledging that we get you in quickly and efficiently when you have an appointment. We value your time and strive to minimize waiting. Our team is committed to providing exceptional customer service, and we're glad you found them helpful and friendly. Knowing the rental car process was easy is a big compliment! We understand that sometimes a rental car is necessary, and we want to make that process as smooth as possible. Thank you again for choosing Crest Volvo Cars. We look forward to seeing you again soon!

Crest Volvo Cars responded

This review made our day! Thank you so much for sharing your experience, especially since it was your first car purchase in 20 years. We understand car buying can be stressful, and we're so happy to hear that Barry and Max were able to turn that anxiety into an amazing experience! Their expertise and kindness are exactly what we strive for at Crest Volvo Cars. We'll be sure to pass your kind words on to them – they'll be thrilled to know they made such a positive impact. Congratulations on your new car!

Crest Volvo Cars responded

Thank you for the fantastic review! We truly appreciate your loyalty and trust in Crest Volvo Cars for years. It means a lot to know you consistently receive excellent customer service and dependable advice on repairs. We strive to build long-term relationships with our customers by providing exceptional service and trustworthy guidance. We look forward to seeing you again soon and continuing to be your trusted partner in car care.

Crest Volvo Cars responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.