Rachael Mergott
Rachael Mergott at Crest Volvo Cars

Rachael Mergott

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
155 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

8 yrs, 9 mos

Languages Spoken

English English

4.9

155 Reviews

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155 Reviews of Rachael Mergott

May 29, 2026

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Employee Rating

5++++ stars excellent service I would highly recommend to a friend. Excellent experience overall. 5++++ stars More

by kristitadlock1222
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Tim Taylor, Jordan Farmer , Leland Taylor, Rogers Brown

April 25, 2026

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They went out of their way to help me into our XC90 to ensure a better experience than I had up-to-date elsewhere. Helped us with securing the vehicle we wanted given we were 3 hrs away in OKC. More

by billnapril
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nash Abir, Sam Hilou

Apr 27, 2026

Crest Volvo Cars responded

We are overjoyed to hear about your positive experience with finding the perfect XC90. It's wonderful that our team was able to provide you with exceptional service and improve upon your previous experiences. We understand that traveling from Oklahoma City was quite a journey, and we're thrilled that our staff could make the process smooth and help secure exactly the vehicle you were looking for. Your satisfaction means everything to us, and we're grateful you chose Crest Volvo Cars for this important purchase.

April 11, 2026

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no place other than crest to do volvo business. would never trade elsewhere. no way! crest is the best! bg More

by goldstein
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Bowen , Caplin!

Apr 14, 2026

Crest Volvo Cars responded

We are delighted to hear about your unwavering loyalty to our dealership. Your confidence in choosing us for all your Volvo needs truly means the world to our team. Knowing that you consider us your go-to destination and wouldn't consider going anywhere else reflects the trust we've built together. We deeply appreciate customers like you who recognize our commitment to excellence and continue to rely on our services. Your loyalty motivates us to maintain the high standards that keep you coming back.

April 04, 2026

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Everyone there is amazing to work with! Wouldn’t buy a car anywhere else! Fantastic experience! More

by FISHERFAM04
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Recommend Dealer
Yes
Apr 08, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! Your enthusiasm for working with our staff means everything to us. It's fantastic to know that you felt so well taken care of that you would choose us again for future vehicle purchases. We truly value customers like you who take the time to share such positive feedback about their experience. Your satisfaction is what drives us to maintain the high standards we strive for every day.

April 02, 2026

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Went for a car software upgrade and was handled with care and love! Not just upgraded software but also fixed other bugs it might have had, and now I can see a few more options on my dashboard! More

by sumit mittal
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Recommend Dealer
Yes

Other Employees Tagged: Tim Warner, Mark Morgello

Apr 08, 2026

Crest Volvo Cars responded

Thank you for your review and for choosing Crest Volvo Cars for your software upgrade needs. We are thrilled to hear that our team provided you with exceptional care throughout the process. It's wonderful that we could not only complete your software upgrade but also address additional issues and enhance your dashboard functionality. Your positive experience reflects our commitment to going above and beyond for every customer. We truly appreciate you taking the time to share your experience with us.

March 30, 2026

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The team at Crest Volvo continues to exceed my expectations! I honestly don’t think there is a better team in the car business! More

by KENNY.GAYOSO
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Recommend Dealer
Yes
Mar 31, 2026

Crest Volvo Cars responded

Thank you, KENNY.GAYOSO! We're thrilled that our team continues to exceed your expectations. Your confidence in our dedication means everything to us. We look forward to providing you with exceptional service in the future.

March 21, 2026

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Crest Volvo, Brandon Bowen and Duncan McPhail (GM) delivered the Crest experience. Excellent communication and easy, flawless sales process. Wife loves her new 2026 XC90. Crest is the best. More

by Kevin H.
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Recommend Dealer
Yes
Mar 26, 2026

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us at Crest Volvo Cars. We're thrilled that Brandon and Duncan delivered exceptional service and made the process seamless for you. It's great to hear your wife is loving her new 2026 XC90! We appreciate your kind words and trust.

Mar 26, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled that your wife loves her new 2026 XC90 and that Brandon and Duncan provided excellent service. We appreciate you sharing your positive experience and look forward to serving you again.

February 21, 2026

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Billy was very personable and low pressure. I would work with him again. I did not interact with Sam Hilou. More

by k-davis72
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Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado

Feb 24, 2026

Crest Volvo Cars responded

We genuinely appreciate your feedback about your experience with us. It's wonderful to hear that you found Billy to be personable and appreciated his approach without any pressure tactics. Your willingness to work with him again speaks volumes about the positive connection you built during your visit. At Crest Volvo Cars, we value team members who create comfortable, genuine interactions with our customers, and we're pleased this was reflected in your experience.

February 12, 2026

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Attentive and personable employees. They are very friendly. Great location. Quality cars that are well-serviced. More

by MONAANDDAVE
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Recommend Dealer
Yes
Feb 13, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback about your experience with our team and vehicles. We are glad to hear that our staff made such a positive impression with their attentive and personable approach. Your recognition of our team's friendliness means a great deal to us, as we strive to create welcoming experiences for every customer. It's wonderful to know that you appreciate both our location and the quality of our well-maintained vehicles. Your feedback reinforces our commitment to providing exceptional service and reliable cars that our customers can trust.

January 27, 2026

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I traded in my 2025. 5 XC90 Ultimate for a 2026 XC40 last week. I worked with Gage on both my previous cars, and was very please with his assistance. More

by Kho
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Recommend Dealer
Yes

Other Employees Tagged: Gage Rucker

Jan 28, 2026

Crest Volvo Cars responded

Thank you for sharing your experience! We're thrilled to hear about your successful trade from the XC90 Ultimate to the new XC40. It's wonderful that Gage provided such positive assistance on both purchases. Your continued trust means everything to us. We hope you're enjoying your new XC40!

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