Madison Stoddart | Page 3

Grande Prairie Volkswagen responded

Dear Joshuataylor, It’s truly rewarding to see such a glowing review! We're thrilled that Sarah, along with Madison Stoddart and Paige Shelton, provided you with a friendly and knowledgeable service. Your intention to return to Sarah for your next vehicle purchase is a wonderful compliment to her commitment and expertise. We’re also pleased that you found our sales price, trade-in experience, and the finance process to your satisfaction. Our team is dedicated to making each step as smooth and transparent as possible. Thank you for your willingness to recommend us. We eagerly await the opportunity to serve you again and help you find your next perfect vehicle. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

@Nlktb96, We're overjoyed to receive your 5-star review and are glad that you found our team, including Paige, to be friendly and helpful. It's fantastic to hear that we could make your experience easy and stress-free. Thank you for acknowledging our efforts in sales price transparency, your trade-in experience, and the efficiency of your purchase. Your recommendation means the world to us, and we're here to continue providing you with exceptional service for any future visits. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Valued Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. It's clear from your message that we did not meet the high standards we set for customer service and vehicle reliability, and for that, we are truly sorry. Please know that we take your concerns seriously. We are committed to making this right and would like to address the issues with your vehicle promptly. Our management team has been alerted, and we would appreciate the opportunity to speak with you directly to find an acceptable resolution. Could you please contact us at your earliest convenience? We would like to discuss how we can assist further and ensure your complete satisfaction. Thank you for bringing this to our attention, and we hope to restore your faith in our dealership. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

DSR Group, Thank you for your fantastic review and for recognizing our sales and finance team, especially Sarah and her colleagues Sam, Madison, Brad, Daniel, Ashley, Kaitlyn, Michael, and Miranda. We're thrilled to hear that they went the extra mile to ensure your purchase was just right for you. Our team is committed to providing exceptional service and making sure every client feels valued and supported. Your recommendation and acknowledgment of our team's effort to earn your business are greatly appreciated. We look forward to serving you again in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Marla, Thank you for taking the time to share your experience at our dealership. We're delighted to hear that Franklin, along with Madison and Michael, provided you with a level of customer service that pleasantly surprised you. It's always our goal to ensure that our team is not only knowledgeable but also personable and accommodating. We're glad that this was reflected in your visit, especially during a new vehicle sales experience. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to Franklin, Madison, Michael, and the rest of our team. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Sharon, Thank you so much for sharing your wonderful experience at our dealership and for your strong recommendation. We're thrilled to hear that Sarah, along with Madison, Michael, and Deniz, provided you with exceptional service that made a significant difference in your car-buying journey. We strive to make every customer feel valued and well-cared for, and it's heartening to know we succeeded with you. We're also glad that you enjoyed the hot chocolate and Sarah's amazing cookies and chocolates! Congratulations on your new Atlas! We're delighted that you love it and we're grateful for your endorsement of Sarah and our dealership. We're here for any further assistance you may need and look forward to serving you again. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Juliaoh, Thank you for your warm review and for recommending us. We're delighted to hear that Darcy, Madison, Paige, and Franklin made you feel like part of the family during your visit for a new vehicle. Creating a friendly and approachable environment is something we take great pride in at Grande Prairie Volkswagen. We're glad you felt welcomed and well-treated. Your endorsement means a lot to us, and we look forward to welcoming you and others you recommend in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dillonfernando94, Thank you for the wonderful feedback! We're thrilled to hear about your awesome service experience with our team, especially with Navpreet. Our aim is always to assist you in making the best decision for your needs, and we're glad to know Navpreet played a key role in finalizing your car purchase. We appreciate your high recommendation and look forward to continuing to provide top-notch service in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Karen, Thank you for sharing such positive feedback about your experience with Navpreet at Grande Prairie Volkswagen. We're delighted to know she was able to assist you in finding the right vehicle for your needs with kindness and helpfulness. It's wonderful to hear that you love the service you received. We appreciate your support and look forward to serving you again in the future. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

David & D’tee, Thank you for sharing your exceptional experience with us. We're delighted to hear that Michael, along with Madison and Deniz, provided you with the level of service that made your visit memorable. We're so glad you're happy with your experience at VWGP. Your satisfaction is our goal, and we truly appreciate you taking the time to recognize our team. Warm regards, Nathan Wheeler Grande Prairie Volkswagen