Lukasz Dulny | Page 26

A Great Experience at Erinwood Ford Being no stranger to the auto industry, let’s just say there’s a lot of bad actors out there, who continue to tarnish this industry, and who continue Being no stranger to the auto industry, let’s just say there’s a lot of bad actors out there, who continue to tarnish this industry, and who continue to take advantage of vulnerable parties. Let’s just get that out of the way - despite OMVIC, despite UCDA, despite the MVDA. Got too much to say, so we’ll try to keep this “brief.” Now, onto my personal experience at Erinwood Ford: This is the first dealer I’ve ever come across who is not all talk when it comes to “No Pressure” sales tactics. The staff here truly does not pressure you, and this is very refreshing. You do this, yes, your customer may not purchase that day. But guaranteed, if they’re truly in the market, they will return. Customers may forget what you say. But they will remember how you made them feel. If you pressure them, and they remember how that feels, say goodbye to the business. Second, the transparency in the advertising of the price. Nowhere else have I seen on a dealer website - Ford dealer or otherwise - a line-by-line layout of what constitutes to the price of the vehicle, in a great, simple and customized way. Freight, Air Tax or Exise, Erinwood Savings and Ford Savings - all there. You add the tax and the license fee for your tags. The font is also large, and I know this is by design. And it’s clear, and it’s upfront. I’m watching these details. Only little “hiccup” I noticed here is a price for a Mustang GT350R in stock - the listed “MSRP” on the aforementioned price layout is higher than the actual for the VIN and what the window sticker lists it. Small oversight perhaps. Markup may be in there, for the FP vehicle, if it is though, do not put it as the “MSRP.” We’ll let that one pass. Summary: other dealers, you’re doing it wrong - take a look at Erinwood Ford. Third, when you want to come down here, you need to see Lukasz. Great experience. You also need to see Nick P.; Adam - didn’t forget about you either - a bunch of great guys. The working environment and tone is set from the top. Principal, GM, SM - didnt get to chat with you, but I would have liked to. Appreciate the way you are doing things here at Erinwood. If you’ve been to other dealers and have been unsatisfied in terms of the sales experience, and are buying a Ford, try Erinwood. Chances are, you’ll be pleasantly surprised. More

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Professionals at what they do. Everybody who we interacted with at the dealership were respectful and caring, from the financier all the way down to reception. Even people who were Everybody who we interacted with at the dealership were respectful and caring, from the financier all the way down to reception. Even people who were not dealing with us directly were very kind even to offer us lunch when they ordered it in on the weekend, I was worried that buying a car was going to be a long and painful experience but they made it quite pleasant. More

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Quite a nice experience It was very nice experience at Erinwood ford. And specially with Lucas . He well understood my requirements and helped me in buying the right vehicle. It was very nice experience at Erinwood ford. And specially with Lucas . He well understood my requirements and helped me in buying the right vehicle. I strongly recommend Erinwood and Lucas for the ones who want Ford. It's my first experience buying a Ford amd by far I am happy. More

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2018 Ford Escape - Delighted, Definitely will recommend them Friendly, honest and delightful interaction. Lukasaz was amazing and best part was he was super honest and did his best to get me the car I wanted and Friendly, honest and delightful interaction. Lukasaz was amazing and best part was he was super honest and did his best to get me the car I wanted and worked with me to get it in the price point I could afford. He was patient, and simply amazing. This experience was so unlike the few others I have had to endure in other places (none of them Ford). As Lukasaz was working the numbers, I was trying to figure if I could afford the monthly payment and Raj came up and together they said they got the numbers wrong and the new numbers were less than the one I was working with. I wouldn't have been any wiser had they not come up on their own, but they did and that is why I will HIGHLY RECOMMEND going to them ALWAYS. The finance department was also so friendly and prompt. I sent the documents to them and they processed them within hours. In fact I remember them calling despite one of them (and I am sorry I cannot recollect the name) while on a holiday/break. I mean just think about it - honest, going out of the way to ensure prompt processing, no xxxxxxxx, simple, smiling, friendly and delightful. And the car itself is amazing and I absolutely love it. Could a new immigrant ask for a more friendlier welcome to this fantastic country? Erinwood Ford - you have set such a high benchmark it is practically impossible for anyone else to beat. And a friend of mine is coming soon and he will need a car and I promise to bring him to you. Thank you Lukasaz and team for such a wonderful experience and card. More

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Painless Lukasz was very helpful from the minute I walked through the door. He helped me build my cargo Transit, realizing halfway through the process that I Lukasz was very helpful from the minute I walked through the door. He helped me build my cargo Transit, realizing halfway through the process that I required a few other changes in the vehicle. Lukasz came through and delivered the Transit with the changes I required! Thank you Lukasz! More

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New Truck Purchase Great experience at Erinwood Ford, Thanks to Lakasaz, found what I was looking for online he had the Truck waiting for me when Arrived and bought it o Great experience at Erinwood Ford, Thanks to Lakasaz, found what I was looking for online he had the Truck waiting for me when Arrived and bought it on the spot! More

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Awesome Customer Service Lucaz provided me the best customer service. I have been to various ford dealership but the way lucaz handled everything was amazing & very profession Lucaz provided me the best customer service. I have been to various ford dealership but the way lucaz handled everything was amazing & very professional. He also provided me all the info about the car in a very professional manner not like other dealership where they wrote it out on a visiting card. More

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Easy, speedy, and professional Great experience overall. Made purchasing the vehicle simple and quick. Everything was done with no surprises. New vehicle is great and as it should Great experience overall. Made purchasing the vehicle simple and quick. Everything was done with no surprises. New vehicle is great and as it should be. Would do business there again. More

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It’s was a quick purchased It was a quick purchased. Nothing negative to say about the dealership. It’s been 4 weeks now when I picked up my 2018 Ford Edge sport and i haven’t g It was a quick purchased. Nothing negative to say about the dealership. It’s been 4 weeks now when I picked up my 2018 Ford Edge sport and i haven’t got any problem with my car so far. let see how they handle, when problem occur. only then I can give them a 5 stars. More

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Great Experience! I had the pleasure of buying a car from the Ford Erinwood team. I received exceptional service and treatment as well as a great car! Thank you very I had the pleasure of buying a car from the Ford Erinwood team. I received exceptional service and treatment as well as a great car! Thank you very much Ford Erinwood! More

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