Luis Amato

The good part of the experience is that they were able to get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted sev get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted several, that could / would do that in a timely manner. The challenging part was the sales staff. They consistently overpromised and underdelivered. The process took twice the number of months indicated. They tell you they will offer the car meeting your specs to the next client 'in line', and won't give it to anyone else until you make a final decision if you are next in line, but that was not my experience (there were multiple challenging times when a car was offered to me, confirmed to me, then given to someone else, and then at the end offered back to me again). Communications were challenging as sales staff doesn't respond with requested information unless you follow up repeatedly, and multiple people send unsigned texts from the same number so you don't know who you are talking with, even when you ask. All of that said, if you are willing to accept the challenges of a multi-month process (mine took 5 months) and frustrating communications and misinformation, it is likely you will get the car you want at the pricing agreed upon. For me, it was worth it, which is why I can recommend. More

by ricekc Verified Customer Verified Customer

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In general my experience was great. Luis was very patient, friendly and professional when it came to selling me the car. Art Armani the finance was also amazing. He was very professiona Luis was very patient, friendly and professional when it came to selling me the car. Art Armani the finance was also amazing. He was very professional, straight to the point and kind. Overall 10/10 More

by KARYCM.94 Verified Customer Verified Customer

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My salesperson, Luis, and the Finance Manager, Mrs. Parra, were absolutely amazing! Mrs Parra took her time to figure out the pricing, and Luis was great; he didn't try to sell me, but provided realist Parra, were absolutely amazing! Mrs Parra took her time to figure out the pricing, and Luis was great; he didn't try to sell me, but provided realistic options. More

by BARBARA Koppich Verified Customer Verified Customer

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I`ve been taking my Lexus to Pembroke Pine Service for the las 13 years , always a pleasant experience, to have my car serviced at Lexus of Pembroke Pine thank you Luis Amaro the las 13 years , always a pleasant experience, to have my car serviced at Lexus of Pembroke Pine thank you Luis Amaro More

by IHACES Verified Customer Verified Customer

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The service was good and the representative provided updates on the car. The wait was not too long. updates on the car. The wait was not too long. More

by PAULETTEHUDSON5682 Verified Customer Verified Customer

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Lexus of Pembroke Pines has a nice selection of vehicles, and the showroom is well-maintained. The sales team is professional and knowledgeable, and I had a generally positive experience when looking at cars and the showroom is well-maintained. The sales team is professional and knowledgeable, and I had a generally positive experience when looking at cars. A special shoutout to Jorge Acosta and Jose Luis Amaro for their friendly assistance. More

by SALES@MOZZAFIATOLLC.COM Verified Customer Verified Customer

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Had a pleasant sales rep but when it comes to service when you vehicles has problems, this dealer is HORRIBLE. Since the first times I took it for an issue the first service adviser was rude and arrogant when you vehicles has problems, this dealer is HORRIBLE. Since the first times I took it for an issue the first service adviser was rude and arrogant, till this day I’m staking my car for the same issue I took it the first time. This dealer gives Lexus a bad reputation, so disappointed with my purchase and dealers customer service. More

by Karen_G Verified Customer Verified Customer

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Service was good. Received car back same day. Jose was was attentive to the issues. Received car back same day. Jose was was attentive to the issues. More

by ps8181 Verified Customer Verified Customer

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Estoy muy contenta con la compra. .tos me atendieron de lo mejor muchas gracias.ok .tos me atendieron de lo mejor muchas gracias.ok More

by luciascandona Verified Customer Verified Customer

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Very good Service. Service Adviser, Luis Amato provided updates every other day. and worked with us on Pricing and checked the AC System. He also verified, parts ins Service Adviser, Luis Amato provided updates every other day. and worked with us on Pricing and checked the AC System. He also verified, parts installed by a previous mechanic were new. More

by Asif Qureshi Verified Customer Verified Customer

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