Frank Marsala

great customer service and helpful staff, I was very happy with my vehicle purchase would definitely recommend to anyone looking for a luxury vehicle happy with my vehicle purchase would definitely recommend to anyone looking for a luxury vehicle More

by JBADBOY76 Verified Customer Verified Customer

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I am so thankful to Israel, he made all my concerns about turning lease in early and got me in a brand new car with zero pressure, zero stress and made the whole experience comfortable and easy. He gets 10 s turning lease in early and got me in a brand new car with zero pressure, zero stress and made the whole experience comfortable and easy. He gets 10 stars from me More

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Mi experiencia fue maravillosa,Otani mi vendedor fue increíble,el financista Boris al igual que su manager Marsala,muy buen trato,cortesía y oferta,un 10 de 5 🌟sería poco,agradecida con Dios y con ell increíble,el financista Boris al igual que su manager Marsala,muy buen trato,cortesía y oferta,un 10 de 5 🌟sería poco,agradecida con Dios y con ellos More

by OAROCHE Verified Customer Verified Customer

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To begin with, I am really disappointed with the poor treatment received by the Sales Manager FRANK MARSALA and the financier GEMA URBINA, On Friday, March 14, I went to the LEXUS DE PEMBROKE PINES deal treatment received by the Sales Manager FRANK MARSALA and the financier GEMA URBINA, On Friday, March 14, I went to the LEXUS DE PEMBROKE PINES dealer, to buy NX 350H, which they were imposing a monthly payment figure and interest much higher than what I had calculated and that the bank had prequalified me for, which Mrs. Gema Urbina told me "that I could apply to my bank", the Bank of America, so she applied on her computer then printed a fake paper with the logo of the Bank of America, telling me that the loan had been denied, I said She told her that this is impossible because my credit score is 846 and I have pre-approval of the loan for $35,000 to finance, she told me that that was impossible, so I left. On Saturday, March 15, the seller called me on the phone telling me to pay a monthly payment of $639, I told him that I could not pay that amount, so it was the dealer to talk personally about the payment and the interest, when he arrived at the dealer, they had all the documents only for me to sign, claiming that I agreed with the amount and interest to be paid, I refused saying that I did not agree, then Ms. GEMA URBINA called Mr. FRANK MARSALA, he appeared in Mrs. Urbina's office and seeing that I did not accept the payment and interest that they wanted Mr. Frank Marsala literally threw me out of Mrs. Gema Urbina's office, opening the door and yelling at me in a loud voice "Get Out of here" several times, insulting me in the middle of the waiting room in front of the other clients, telling me that I am a clown, he asked the seller how to say girl in Spanish so he could insult me ​​in Spanish More

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Otany Lantigua was extremely helpful throughout the whole process, he helped my mom and I get the best deals possible. He was patient, understanding, and the best salesman I have ever done business with. I’m process, he helped my mom and I get the best deals possible. He was patient, understanding, and the best salesman I have ever done business with. I’m so thankful for the experience we had with him. You will not regret buying a car with Otany’s help. The best! More

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I am fully satisfied. Friendly approach of the staff and service advisor. And timing and nice work. Friendly approach of the staff and service advisor. And timing and nice work. More

by TCHANGETHU Verified Customer Verified Customer

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Frank the manager along with Eid and Sofia were great to work with Also, Art was great work with Also, Art was great More

by sp.pyles Verified Customer Verified Customer

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Igor was outstanding, friendly, considerate, and accommodating. I brought in my written CarMax appraisal that Igor advised they would honor (not maybe, not try, not consider, HONOR). The sales manag accommodating. I brought in my written CarMax appraisal that Igor advised they would honor (not maybe, not try, not consider, HONOR). The sales manager, Frank refused to accept the CarMax appraisal or even come close to it. When I protested and advised I was assured it would be accepted, he stated, "I never promised you I would accept your CarMax appraisal." No apology. He said, I'll give you another $1k off the price (I guess that was the apology). I recommend Igor, but can't endorse Frank's general demeanor and attitude. The deal ended up better than any of the other Lexus dealers in South Florida could offer, so I took it. I sold the car to WeBuyAuto.com for $3200 more than Frank would even consider offering. I also got a better financing deal here than the other dealerships were offering. Don't assume Pembroke Pines Lexus will honor your CarMax appraisal, regardless of what your sales person tells you. More

by MarkH Verified Customer Verified Customer

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I have been coming to this dealership since 2007 which that itself speaks volume! Always the best service and price! that itself speaks volume! Always the best service and price! More

by JABREU424 Verified Customer Verified Customer

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Excellent service. The team was knowledgable, accommodating, and very kind throughout the process. Juan Correa went above and beyond to make sure I got everything taken The team was knowledgable, accommodating, and very kind throughout the process. Juan Correa went above and beyond to make sure I got everything taken care of on my car. My car came back looking and working as if it were new! Thank you, Lexus of Pembroke Pines! More

by mdebernard Verified Customer Verified Customer

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