Over 17 years of customer service skills. Customer satisfaction is my #1 Priority.
Read moreDealership Experience
7 yrs
Industry Experience
10 yrs
287 Reviews
Write a Review287 Reviews of Zee Hanif
May 02, 2024
The Pembroke Pines service operation nothing short of chaos. First they are under construction and have been for quite some time causing traffic around the building and customer parking challenges. It’s chaos. First they are under construction and have been for quite some time causing traffic around the building and customer parking challenges. It’s extremely confusing trying to figure out where one needs to go to find a service advisor. They only have one service lane operational which causes backups into the parking lot. When you bring your car in for service, in my case a less than 30 day old new car with a bad sensor, you must wait 15-20 mins to see a service advisor. This location is an EXTREMELY busy high volume dealer with people and cars everywhere! If you feel like being just a number then place is for you. Most employees seem professional and personable but you definitely feel like cattle being herded. The people at the switch board when you attempt to call in provide a substandard experience. They answer the phone by saying “Lexus of Pembroke Pines do you mind holding” and immediately put you on hold almost before they finish talking. Furthermore, after waiting for more than 10 minutes (twice) for someone to pick up again you hear a click and you know you have been cut off. I don’t know if they are untrained or cutting people off on purpose so they don’t have to answer the phone. These people are usually the first contact with your organization and it’s not good first vibe! Management may want to pick a busy time of day and try to call in to see what kind of first impression others are getting of their organization. Possibly they have so much business that it’s not a priority. Lastly, since I tried no less than four times to reach my service advisor AND the switchboard I gave up and decided to drive approximately one hour down to the dealership to check on my new car that had been in the shop now for 5 days with no updates as promised by my advisor and the actual service mechanic. On my drive down I received a text that my car was ready for pick up. I Never received a final update on what was fixed or what service was initiated to fix the warning light on my dash. By this point I just wanted to get my car and go home. It’s a shame because my new car sales person was quite good and very responsive during the buying process. Unfortunately for me I only dealt with him for a few days. More
April 25, 2024
This is the second time I have leased a car from Zee. The process was very fast, efficient and successful. He made the experience one where I will come back at the end of this lease and work with PP Lexu The process was very fast, efficient and successful. He made the experience one where I will come back at the end of this lease and work with PP Lexus again. More
Other Employees Tagged: Steve Pastukhov
April 24, 2024
Excellent customer service and great car selection. Zee Haniff was amazing. He provided personalized care and attention to my needs; it was like dealing with family. Zee Haniff was amazing. He provided personalized care and attention to my needs; it was like dealing with family. More
April 22, 2024
Zee was very helpful throughout the entire process as a first time buyer. 10/10 recommend him. first time buyer. 10/10 recommend him. More
Other Employees Tagged: Steve Pastukhov
April 21, 2024
Great service - great commitment to excellence -listens to customer - may not hear but tries to provide - why I came back and renewed my lease to customer - may not hear but tries to provide - why I came back and renewed my lease More
Other Employees Tagged: Steve Pastukhov
April 14, 2024
Lexus of Pembroke Pines have been my first choice! ! Tengo 9 años con este concesionario, siempre me han atendido y ayudado de una manera muy amable y profesional. ! Tengo 9 años con este concesionario, siempre me han atendido y ayudado de una manera muy amable y profesional. More
Other Employees Tagged: Otany Lantigua, Kazi Sofian
April 04, 2024
After deciding on a Lexus I conducted research on several dealerships in the south Florida area. Pembroke Pines stood out for one reason, Zee Hanif my sales associate. Zee is personable, knowledgeable about dealerships in the south Florida area. Pembroke Pines stood out for one reason, Zee Hanif my sales associate. Zee is personable, knowledgeable about his products and his approach to customer service is the opposite of a high pressure sales person. Zee was punctual, returned my phone calls and texts promptly. He went out of his way to find the car I was looking to purchase at the price I wish to pay. I found Zee to not only be a highly qualified sales person but more importantly a high quality individual. I highly recommend Zee if you are in the market for an automobile. More
Other Employees Tagged: Boris Argudin
March 26, 2024
I recently purchased my 4th car from Zee, and once again, he exceeded all expectations. Zee's hospitality and kindness throughout the entire process were truly remarkable. He has a knack for making miracles he exceeded all expectations. Zee's hospitality and kindness throughout the entire process were truly remarkable. He has a knack for making miracles happen and consistently goes above and beyond to ensure his clients are well taken care of. What sets Zee apart is his genuine concern for his client's best interests. Unlike other salesmen, Zee isn't solely focused on selling a car; he genuinely wants what's best for his clients. He takes the time to listen their needs and preferences, ensuring that every purchase is tailored to them. With Zee, it's not about the sales -- it's about building lasting relationships and ensuring customer satisfaction. I can't recommend Zee enough for his exceptional service! I also had a wonderful experience with Moez from Finance!! Moez worked tirelessly to get my loan approved with a great interest rate. He answered all my questions with honesty and expertise. I am extremely satisfied with the finance process. Thank you so much Moez! More
Other Employees Tagged: MOEZ SACHEDINA