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Raul Najera

Overview Reviews (47)

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Raul Najera

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Raul Najera

Bodyshop Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.3

47 Reviews

Overview Reviews (47)

3.3

47 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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47 Reviews of Raul Najera

April 16, 2024

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The communication was terrible from start to finish. I had to beg for updates and quite frankly if you were not holding my car hostage, I would have refused to pay you. I had to beg for updates and quite frankly if you were not holding my car hostage, I would have refused to pay you. More

by CRAIG.FELDMAN

Verified Customer

Recommend Dealer

Other Employees Tagged: Brian Peterson

Helpful 0

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April 15, 2024

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Employee Rating

Terrible will not ever recommend. FOR A LEXUS DEALER they do a xxxxty job. They don't even make sure your car is working the way you dropped it off. FOR A LEXUS DEALER they do a xxxxty job. They don't even make sure your car is working the way you dropped it off. More

by HECTORCORP1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Peterson

Helpful 0

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January 31, 2024

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My car was in the shop for a month for a rear view mirror and some paint work…. and some paint work…. More

by TCMIKE808

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Mar 15, 2024 -

Lexus of Pembroke Pines responded

I am very sorry if it took longer than expected to complete our services and for any inconvenience this may have caused. I will look into this delay and use your feedback as an opportunity to improve. If you would like to discuss your experience further, please reach out to me directly. Thank you, Delroy Lee - Collision Center Manager - 954-443-2776

December 02, 2023

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Employee Rating

Worst customer service, was not able to talk to a manager, they are always out, leaving a voicemail is useless as well. Regret my purchase from that establishment. manager, they are always out, leaving a voicemail is useless as well. Regret my purchase from that establishment. More

by AVTLUIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Peterson

Helpful 0

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Dec 27, 2023 -

Lexus of Pembroke Pines responded

We're really sorry to read about your experience. It's important for us that all our customers feel heard and supported, so it's disappointing to know we missed the mark with you. We'd appreciate a chance to discuss this further and make things right - please reach out when you can. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 31, 2023

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Employee Rating

Lexus of Pembroke Pines treats me as a family member - whatever I need hands-down helps me in every-way possible… down to the service department Andres also down to sales department Richard… whatever I need hands-down helps me in every-way possible… down to the service department Andres also down to sales department Richard… More

by TCIERO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Richard Monivis, Jeremy Rivera, Scott Mankin, Andre Armani, Gustavo Palacio, Jaime Garcia, Brian Peterson, Adam Hoglievina, Art Armani

Helpful 0

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Nov 01, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that our team at Lexus of Pembroke Pines has made you feel like part of the family. Thanks for recognizing Andres and Richard's efforts!

October 02, 2023

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I waited two and a half hours and no one told me my car was ready. was ready. More

by CAROLCUELLAR260

Verified Customer

Workmanship

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Recommend Dealer

Helpful 0

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Oct 11, 2023 -

Lexus of Pembroke Pines responded

Carol, we are deeply sorry for any lack of communication you experienced here. We know that our client's time is valuable, so it is concerning that we have fallen short. We hope to have the opportunity to improve your experience next time. Please reach out if you would like to discuss this further. Osiris Barcelo - Service Manager - (954) 443-2332

August 23, 2023

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Estoy muy contenta con la compra. .tos me atendieron de lo mejor muchas gracias.ok .tos me atendieron de lo mejor muchas gracias.ok More

by luciascandona

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michele Alter, Donna Osborne, Bob Hunter, Adam Hoglievina, Rohan Alexander, Luis Amato

Helpful 0

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Aug 24, 2023 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Esperamos volver a verle en el futuro!

July 24, 2023

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Employee Rating

Good service people where very friendly and help very quickly to get me my car quickly to get me my car More

by mdkiller17

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jul 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your support and hope to see you again at Lexus of Pembroke Pines!

June 21, 2023

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Employee Rating

bad customer service, information provided was not accurate or incorrect. Hans very disrespectful talked bad about the insurance company and even suggested that the billed amount to the insurance was accurate or incorrect. Hans very disrespectful talked bad about the insurance company and even suggested that the billed amount to the insurance was over if what they actually did in my car More

by LORIS.ASSEF001

Verified Customer

Service Price Transparency

Recommend Dealer

Other Employees Tagged: Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Brian Peterson, Adam Hoglievina , Hans - Collision center

Helpful 0

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Jul 10, 2023 -

Lexus of Pembroke Pines responded

Loris, we do our best to provide straightforward and courteous professionalism, so your review is very disappointing to read. I'd like to discuss your experience with you further so we can properly address any issues. Please reach out at your convenience. Thank you, Brian Martin - Body Shop Director - 954-443-2770

April 29, 2023

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Employee Rating

Okay ,but not call me ent time when my car ready but is okay thanks okay thanks More

by aridio1000carros

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Peterson , Oky

Helpful 0

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May 10, 2023 -

Lexus of Pembroke Pines responded

We apologize for any lack of communication with regard to your vehicle. We want the most for our guests, and we will be sure to work towards improving in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

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