Lucas Last | Page 2

Last week my husband was in contact with Lucas by email regarding a truck and after several emails it was decided we would drive from Merritt to Kelowna to view the truck. An appointment was made for Frida regarding a truck and after several emails it was decided we would drive from Merritt to Kelowna to view the truck. An appointment was made for Friday at 1:00. Friday a.m. we contacted Lucas to say we were on our way and again at 1:02 to say we had been delayed on the Coquihalla due to snow and poor road conditions but we would be there in 15 minutes. Lucas said "see you in 15 minutes". 6 minutes later his manager, Joel called to say they had sold the vehicle an hour prior and that he had emailed us to notify us of that. First of all it was a very inconsiderate thing to do selling it knowing we were on our way and not giving us first refusal, secondly to email us (which we did not get as it went to junk mail) rather than the courtesy of a phone call to notify us of the sale was very unprofessional and thirdly why didn't Lucas the salesman, know and/or mention the sale when we called him at 1:02. We drove 2 1/2 hours in snow and fog in slushy slippery conditions and had to return another 2 1/2 hours home in the same conditions. We incurred not only a nail bitting 5 hr drive but incurred the cost of gas for no purpose. Had Lucas or Joel called us as soon as a local customer showed serious interest in the vehicle we would have turned around and saved ourselves a costly and unpleasant trip. It usually takes a good hour or more before a purchase deal is done so there was plenty of time to notify us so that we were saved the trip or could cut it short. We wrote them an email on our return home stating our dissatisfaction and they didn't even have the decency to reply to the email to apologize or try to make it right. Again, very unprofessional. We will definitely not be giving them any future business and would not recommend them. More

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Everyone who helped us was a pleasure to speak with and knowledgeable about the products/services they offered. Lucas and Leah were awesome and I recommend both of them to anyone who visits the dealership. knowledgeable about the products/services they offered. Lucas and Leah were awesome and I recommend both of them to anyone who visits the dealership. More

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My experience overall with Kelowna Chevrolet has been fantastic. It started with the sales experience and Lucas. He was fantastic. I was in the market for a suburban and with the state of the world the fantastic. It started with the sales experience and Lucas. He was fantastic. I was in the market for a suburban and with the state of the world these were quite difficult to find. He kept in communication till one arrived on the lot. The process was simple and friendly. They were able to put together a package that was more than I had expected. He keeps in contact with me when I need and always is pleasant. Thank you for an amazing car buying experience and continued relationship. Thanks James More

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Lucas is a great salesmen and very accommodating! It was an important purchase for me and i took alot of time to decide but didnt feel pressure him. All the rest of the team in insurance and financing made an important purchase for me and i took alot of time to decide but didnt feel pressure him. All the rest of the team in insurance and financing made everything easy for me. Will definetly be purchasing my next truck with kelowna chevrolet! More

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Amazing experience buying our new truck From start to Amazing experience buying our new truck From start to finish Lucas was extremely helpful and delivered everything as promised. Amazing experience buying our new truck From start to finish Lucas was extremely helpful and delivered everything as promised. More

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Best dealership I’ve dealt with highly recommend I will continue buying from them! The guys made me feel at home all super friendly people! continue buying from them! The guys made me feel at home all super friendly people! More

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This is my second vehicle I bought from Lucas. I would highly recommend buying a vehicle from him to anyone looking in the future. Super professional, patient and down to earth guy. highly recommend buying a vehicle from him to anyone looking in the future. Super professional, patient and down to earth guy. More

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The dealership was very accomodating however the availability of a car was not known to whole Sales team. That lead to an initial Customer disappointment which was later satisfactorily corrected. availability of a car was not known to whole Sales team. That lead to an initial Customer disappointment which was later satisfactorily corrected. The dealer offers a 1-stop service to get the car on the road. More

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Very Pleasant, Top Notch, Great Deal, Very cocerned about his customers Best Service ever received his customers Best Service ever received More

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Lucas Last was an incredible salesman, extremely patient with my tight deadline, and made it happen with professionalism and class. I highly recommend Lucas for any of your new and used vehicle needs. Outst with my tight deadline, and made it happen with professionalism and class. I highly recommend Lucas for any of your new and used vehicle needs. Outstanding. More

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