Leo Romero | Page 4

Exellent Product, Excellent Service, Excellent Dealership! I've been a customer of Whitby Toyota for almost 22 years since emigrating from UK. I'm still with them simply because I've not found a better dealers I've been a customer of Whitby Toyota for almost 22 years since emigrating from UK. I'm still with them simply because I've not found a better dealership....... anywhere! Toyota products speak for themselves but the impartial advice from a sales team whose product knowledge is not only exceptional but also delivered in a relaxed atmosphere is complemented by a Service and Parts team that are equally outstanding. The bottom line from the perspective of an existing or prospective customer is that this dealership is TRUSTWORTHY. I have never been let down or disappointed in any way in my 22 years of being their customer. They are effective, efficient and 100% committed to customer satisfaction. I've recommended this dealership both to work colleagues and personal friends. More

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Sales and service at Whitby Toyota for 15 years In the past 15 years we have purchased several new and used vehicles from Whitby Toyota. It's a good feeling when you go into the sales or service dep In the past 15 years we have purchased several new and used vehicles from Whitby Toyota. It's a good feeling when you go into the sales or service departments and everyone knows your name. We currently have a Highlander and a Solara. More

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Amazing service and great staff!! Purchased our 2015 Rav4 from Gary, he's super knowledgeable and very friendly. Always a great experience at Whitby Toyota! We have been servicing our Purchased our 2015 Rav4 from Gary, he's super knowledgeable and very friendly. Always a great experience at Whitby Toyota! We have been servicing our Toyotas there since 2005 and have never had a bad experience. All service staff are wonderful to deal with and very knowledgeable. More

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Second to None! I just received my fourth brand new car from Whitby Toyota. My husband as well as our son, have also purchased all their cars from Whitby Toyota. Ov I just received my fourth brand new car from Whitby Toyota. My husband as well as our son, have also purchased all their cars from Whitby Toyota. Over the years we have done some comparison shopping and there is NO dealership that even comes close to the service, reliability, flexibility, price, and quality of professionalism. I have had the opportunity to meet many of the staff members over the years and all have been terrific. The staff truly know their products and are willing to take the time to explain what you need to know as a customer. The good thing is that I am confident that my car will receive excellent follow-up service in the years to come. The team in the service department will bend over backwards for their clients. I am so happy to give Whitby Toyota a 'five star' rating! More

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Outstanding service and sales Mark and Kammy Elliott 136 Vipond Road Brooklin, ON L1M 1K9 November 13, 2014 ATTN: Mr. Ian Kingsley Whitby Toyota 1025 Dundas Street West W Mark and Kammy Elliott 136 Vipond Road Brooklin, ON L1M 1K9 November 13, 2014 ATTN: Mr. Ian Kingsley Whitby Toyota 1025 Dundas Street West Whitby , ON L1P 1Z1 Dear Mr. Ian Kingsley, I wanted to write you to thank you for the unbelievable customer service experience that we received from you and your employees last week, when our daughter’s Camry needed to be replaced in a hurry. What I mean by “unbelievable” means going above and beyond what most people expect. In other words, this experience will be remembered for months and years because you took the extra time, energy, and interest to give us more than we believed we would receive. These are the experiences that we will share with our friends, relatives, and co-workers and will keep us as loyal customers of Whitby Toyota. We were so impressed with your attentiveness and desire to have our best interest at heart and that you made it your personal mission to ensure we wouldn't just be "satisfied" - that we would be pleasantly surprised, amazed, and perhaps even thrilled at the results. So, in recognition of WHITBY TOYOTA'S EXCELLENCE IN CUSTOMER SERVICE, we feel that it is appropriate to thank you and your staff for the outstanding customer service that we received, which went above and beyond what anyone could expect, and to thank everyone involved who worked so hard to help make it all happen. • Thanks to the Master Mechanic, Leo, who took extra time and effort to explain to us the issues with the “defunct car” and to provide us with his professional and trustworthy opinion. We feel very “safe” in Leo’s hands and look forward to having him service our vehicles in the future. • Thank you to Andrew, Sales Associate, who climbed aboard and stayed late to help expedite the sale of our daughter’s, (Madison), new car, (Solara) – she is loving it! And for Andrew’s extra time and effort to bring the Solara up to my husband, in Brooklin, so that he could test-drive it and finalize the deal ….and also for his door-to-door delivery of the ownership papers on his way home. SWEET! • Thanks to Wes, Toyota Customer Service Representative, (front-line guy/battle-front guy), for being so patient and sympathetic with us, (all 5 of us), during a stressful time and for getting the Toyota specialists to get involved in our “crisis”. Thanks for keeping us calm? No pressure there, right!? • Our thanks to Keith, Parts Manager, who willingly permitted the removal of his very own 2-week-old snow tires from his car, in order to have them immediately placed on Madison’s new car, so that she wouldn’t have to come back at a later date to have snow tires installed. (I hope Keith gets a good deal on his replacement snow tires and has them installed before the snow flies!) • Thanks to you, Ian, Franchise Owner of Whitby Toyota, who bent over backwards to ensure our daughter not only had a good, safe, reliable vehicle within our budget – but one that is sporty, red and ROCKS. (Her words). Thank you for “being on it” so quickly (finding “the car” for her within minutes); for your listening ears and smiling face and for your understanding – for making a bad situation into an awesome experience! For going above and beyond and making all of us feel special and important. In my mom’s words, (and her licence plate of her Whitby Toyota Camry – WOWEE….)? In closing, Ian, I’d just like to say that everything that you did for us was remarkable. It is obvious that your professional, friendly and outstanding leadership has been contagious to your employees - that alone is extraordinary! We can’t thank you enough for all that you have done for our family and we look forward to continuing a long and loyal relationship with you and your staff at Whitby Toyota. Extremely satisfied Whitby Toyota customers, Kammy, Mark and Madison Elliott More

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New car purchase I just purchased a 2015 Rav 4 XLE from Gary Brown at Whitby Toyota. No pressure sales and a very helpful and patient salesman. Gary provided a very th I just purchased a 2015 Rav 4 XLE from Gary Brown at Whitby Toyota. No pressure sales and a very helpful and patient salesman. Gary provided a very thorough explanation of Toyota's warranty, roadside assistance, service department, as well as showing my wife and I the features and functions of the car . I would definitely recommend Gary to anyone looking for a new vehicle. Gary thanks again for your help on this new car purchase . S.Hammond More

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Gary Brown Gary knew I was looking at the 2013/14 Avalon for at least three months, but he never attempted to pressure me or push the sale in any way. I think w Gary knew I was looking at the 2013/14 Avalon for at least three months, but he never attempted to pressure me or push the sale in any way. I think we both agreed that the car sold itself, and as a consequence all he had to do was wait for the right moment. When I eventually decided to go ahead (or rather, my wife did...) Gary proved himself to be a true professional, dealing with the details of the purchase and also with my more unusual suggestions which arose from an admitted ignorance of modern technology. Bearing in mind my far too numerous visits to the dealership his tolerance was exemplary, and his cheerful friendliness never flagged. Being a customer of Whitby Toyota for nearly twenty years, it is easy to build up a rapport with the service staff, but visits to the sales side tend to be few and far between. From my experience of this sale, I consider that Whitby Toyota is fortunate in having Gary Brown on their staff and trust that their association will be of long standing. More

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