Leo Caronte | Page 5

My fiancée had an extremely negative and stressful experience with Winnipeg Hyundai / VGO Auto Financing. They completely took advantage of a mother simply trying to upgrade her vehicle for her fam experience with Winnipeg Hyundai / VGO Auto Financing. They completely took advantage of a mother simply trying to upgrade her vehicle for her family. Buying a new vehicle should be an exciting experience, but instead they turned it into one of the worst experiences we have ever dealt with. As part of the deal, the salesperson was supposed to include her remaining loan balance into the new financing, but failed to confirm the correct amount before moving forward, leaving a $1,500 shortfall. She was then told her previous vehicle would be traded in and that she would have to pay $1,500 just to keep her own vehicle. From the beginning, she made it very clear that she did not want to proceed with the deal and asked for it to be cancelled. Despite repeatedly saying no, she felt pressured into continuing and was told she could “work it off” and make payments. Her concerns were consistently ignored, and on top of all this they forged her signature on the documents. When she questioned the delays, raised concerns about the safety of the vehicle shown to her in pictures, and asked to test drive it, her questions were completely ignored. She was never given the opportunity to see the vehicle in person before purchasing it, which is completely unacceptable. Eventually, the vehicle was simply dropped off on our street with the key left on our porch, without any proper handoff or walkthrough. The condition of the vehicle was unacceptable. She had to wash it herself because it looked like it had been driven down a dirt road. She should have taken pictures, but she was extremely upset at the time. The vehicle had not been cleaned despite being told it would be fully detailed. It smelled like smoke, had a burn hole in the seat, a cracked windshield, a broken sway bar, a hole in the floor, and worn, rusted rims. The tire pressure monitoring system was also missing. She had to fight just to get the windshield and sway bar repaired, and she felt uncomfortable even bringing up the remaining issues. When she raised concerns, she was told she was “complaining” and that the salesperson had “lost money” on the deal. As she continued pushing for a proper resolution, the situation escalated and I was threatened, including references to the Hells Angels. At that point, we both felt intimidated and unsure of what to do. Weeks later, she was still being harassed for the additional $1,500 despite already explaining that she could not afford it. After contacting the dealership directly, she was eventually informed that the salesperson had made a mistake and that the amount would no longer be pursued. However, none of the other serious issues with the vehicle were properly addressed. More recently, during an oil change, she was informed that the bumper was damaged and missing parts. That was the final straw for us. She returned to the dealership and met with the general manager, Ralph Wasserberg, who initially told her she would be getting a different vehicle and that all communication would be documented through text messages. A week later, after her credit was run five separate times, she was told they could not refinance her and that the only option would be to repair the current vehicle. This entire experience was unprofessional, misleading, and at times intimidating. I do not believe this situation was handled appropriately, and I would strongly caution others to be extremely careful when dealing with this dealership and any third-party financing associated with them. A complaint has been filed with the Consumer Protection Office. More

Print

I had a great experience at Winnipeg Hyundai! Brady was amazing and really took his time explaining everything and answering all my questions. Highly recommend the crew here! Brady was amazing and really took his time explaining everything and answering all my questions. Highly recommend the crew here! More

Print

Eric and Leo were both fantastic - very helpful and honest. Thank you both for making this an enjoyable experience! honest. Thank you both for making this an enjoyable experience! More

Print

I had such an amazing experience getting my new car this past Saturday! From start to finish, everything was smooth, fast, and stress-free. The team really went above and beyond to make sure I was comfortab past Saturday! From start to finish, everything was smooth, fast, and stress-free. The team really went above and beyond to make sure I was comfortable and happy with my decision. A special thank you to Brady he was absolutely incredible! So patient, helpful, and genuinely kind throughout the whole process. And Leon (I hope I’m spelling that right the bald gentleman!) was also amazing very professional and made everything feel easy and straightforward. I truly appreciate the great customer service. I love my new car and couldn’t be happier! Highly recommend this place if you’re looking for a hassle-free and positive experience. More

Print

I would like to leave a sincere review about Vlad, the consultant who helped us purchase a Hyundai Elantra Hybrid. From the very first meeting, it was clear that he is a true professional. Vlad doesn’t consultant who helped us purchase a Hyundai Elantra Hybrid. From the very first meeting, it was clear that he is a true professional. Vlad doesn’t just “sell” cars — he genuinely helps you choose the right vehicle based on your needs. He carefully listened to everything we were looking for, explained all the details clearly, answered every question honestly, and never pressured us into anything. I especially want to highlight his approach — calm, confident, and very customer-oriented. Vlad was always available, helped us understand all the details regarding financing, trim options, and vehicle features. Thanks to him, the entire buying process was smooth and stress-free. We are extremely satisfied with both the service and the car. I highly recommend Vlad to anyone who is looking for honest advice and a great experience when purchasing a vehicle. More

Print

I love the car great sound system drives smooth even over bumps been driving it lots lately much appreciated and thank you again 🤝 bumps been driving it lots lately much appreciated and thank you again 🤝 More

Print

Eric really made this whole process less stressful and easy. Gave us all the details we needed to make an informed decision. Really appreciate him taking the time with us. Leo was a great help too. easy. Gave us all the details we needed to make an informed decision. Really appreciate him taking the time with us. Leo was a great help too. More

Print

The best place to buy a vehicle. They take their time with you and explain every detail. Eric Anderson was a great help. The best sales rep you can get. I and my wife are extremely h They take their time with you and explain every detail. Eric Anderson was a great help. The best sales rep you can get. I and my wife are extremely happy and we're already looking forward to our next upgrade because Eric and the dealership got us covered. Really happy and excited to be joining the Hyundai family!!! More

Print

I had a great experience with Brady & Sumit. They were professional, honest, and made the whole process easy and stress-free. I never felt pressured, and they truly cared about helping me find t They were professional, honest, and made the whole process easy and stress-free. I never felt pressured, and they truly cared about helping me find the right car. Highly recommend! More

Print

We had a fast easy transaction. Bill was super knowledgeable and provided a thorough demonstration of all the features on our new car. Great experience. Bill was super knowledgeable and provided a thorough demonstration of all the features on our new car. Great experience. More

Print