"I just bought a 2018 Kia Sorento from Georgetown..."
- Mike E
I just bought a 2018 Kia Sorento from Georgetown Chevrolet Buick GMC, and I was highly impressed by their level of customer service. I've been in the customer service industry for over 20 years so I know good customer service when I see it. If I get a hint that there's a lack of trustworthiness or poor corporate culture, I head for the door.
This dealership, however, checked off all the boxes - in a good way: they were responsive, pleasant, displayed excellent follow-up and expressed a willingness to help; and most importantly, trustworthy..
The sales person who assisted me with this purchase was Kelly, and I felt I could trust her from the get-go. I place a lot of emphasis on my first point of contact, if I get a good feeling I proceed, if not, I don't bother proceeding. Kelly was my first point of contact and she was the main reason why I continued with this purchase. She responded quickly, was always willing to help, displayed great follow up and I felt I could trust her -- and that made all the difference. Plus she took the time to show me how the technology and other features worked. I wouldn't hesitate to recommend Kelly to assist in the purchase of a vehicle. She was excellent.
Last, I felt like I got the vehicle I was looking for at a great price. It was delivered clean and well detailed.
"Customer experience at Georgetown Chevy was second to..."
Customer experience at Georgetown Chevy was second to none!! Cannot say enough about the high level of professionalism and outstanding customer service from the team there. I will highly recommend Georgetown Chevy to my friends and family. They are great!!!
"Amazing service and very responsive to my many questions..."
Amazing service and very responsive to my many questions about being a new Chevrolet Bolt owner. Its been a learning curve for me to drive an all electric car but everyone Mark Guy, Kelly DiVenanzo, and the service manager Bill Rowse have been very patient and amazing with my questions.
"Great experience here! Exact truck I wanted at a good..."
Great experience here! Exact truck I wanted at a good price. Friendly Staff. Kelly and Michael were awesome to work with! Would recommend Georgetown Chev!
"Kelly DiVenanzo was friendly and a pleasure to deal with...."
Kelly DiVenanzo was friendly and a pleasure to deal with. She made everything go smoothly, along with Michael Budd in the finance department. I highly recommend this dealership.
"Very helpful. No concerns or surprises. Covid precautions..."
Very helpful. No concerns or surprises. Covid precautions are in place. You can feel comfortable going to the dealership even in these worrisome times. Thank you
"Kelly and Michael were a pleasure to deal with. Great..."
- Paul Ginocchi
Kelly and Michael were a pleasure to deal with. Great staff and ownership. Everyone I dealt with were amazing. I am very happy with everything. Awesome!
"Kelly, along with the whole team at Georgetown Chevrolet..."
Kelly, along with the whole team at Georgetown Chevrolet made the purchase of my new vehicle a smooth and enjoyable experience. They are a very caring and knowledgeable team who makes sure every question and concern is answered.
"i was a very enjoyable expereince dealing with the entire..."
i was a very enjoyable expereince dealing with the entire staff at Georetown chev, both friendly and professional. Purchasing the vehical was made easy and quick fitting within my schedule. Have recommended this dealership to many friends.
"Great experience with the whole team at Georgetown..."
Great experience with the whole team at Georgetown Chevrolet Buick. Love the customer service and the no pressure attitude - it is very refreshing not to feel "hunted" at a dealership! We bought a new GMC Terrain Denali through the Costco pricing program and are very happy with our purchase!