Kelcee Harris

Valerie was very friendly, easy to talk to, helpful, and would answer my questions in any situation regardless of whether I’ve asked them before. additionally, made the registration and insurance process si would answer my questions in any situation regardless of whether I’ve asked them before. additionally, made the registration and insurance process simple and seamless, everything was completed in a few hours. Loved her cookies that I got every time I saw her, they were delicious! Thank you again Valerie! More

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On July 5, the engine light came on in my Rav unexpectedly. I immediately drove to Charlesglen at 3:00 p.m. Kelcee Harris was my service representative and she was so kind and understanding. S unexpectedly. I immediately drove to Charlesglen at 3:00 p.m. Kelcee Harris was my service representative and she was so kind and understanding. She even jumped in my car to see what I was talking about. When I told her that I was leaving on holidays on Sunday, she contacted Ken Tran in service and had him have a look at my car to ascertain the problem. Within 20 minutes, they determined that my issue was trivial and had me back on the road - all for no cost. I am incredibly impressed with their professionalism and understanding. Thank you! More

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Fast, efficient, thorough and polite. Good explanation of planned procedures Will return as required. Thanks Good explanation of planned procedures Will return as required. Thanks More

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The reason I have rated both Val and Charlesglen Toyota so highly is because I am having difficulty coming up with something negative to say. Everyone I meet at Charlesglen seems to have a permanent smile so highly is because I am having difficulty coming up with something negative to say. Everyone I meet at Charlesglen seems to have a permanent smile and treats customers with an unconditional positive regard. I felt very highly connected with through the entire car purchase and trade in experience. Based on my experience, I am confident that this is a standard that the entire team plays to. Thank you Charlesglen Toyota. More

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Service Advisor Kelcee did a wonderful job. Service was very good. Everything was done in time Service was very good. Everything was done in time More

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