- Christopher Wentzell
As I said to the group that worked with me is that our transaction wasn't a sale, it was a relationship building experience. Great!
Brian and Kayla are very professional, and always take care of all our served needs, amazing team. Best service department in town, thanks again for all your help.
"My First Car"
I went into Capital not really knowing what to expect. This was my first big purchase and the employees at Capital made it as simple and stress-free as possible. Sara Tsang found me my affordable dream car, a 2016 Kia Forte, and I couldn't be happier with my decision. Everyone was very welcoming and friendly, made me feel right at home, I would highly recommend Capital for your next vehicle and I would highly recommend Sara Tsang to give you a hand with what ever you may need.
"Awesome Customer Service!"
Everyone I dealt with at the dealership was sooo friendly, sooo nice and made the whole process soooo easy. It was a rather stressful day for me and they turned it into something easy and relaxing. Really really awesome!
"2nd new purchase"
they treat you like family, if you have a problem, they resolve the issue. if you have any questions they take the time to talk to you they dont say iam to busy.
"Great sales people, sketchy service department."
The people in the sales department and in the office in general are excellent here.
I run a fleet of 9 trucks, I recently purchased a new F-350 Super Duty. Within 24 hours I had a warning light, water in the fuel, a sensor was replaced but the "technician" neglected to reprogram the system so within 5 minutes the light was back. Two hours later they had finally figured out what had happened. Past experiences include being advised that I needed to replace the EGR Cooler in my '06 F-250 after 320,000 km, turns out I just needed to replace a $12.00 rad cap. This truck also had an oil leak, was told I needed to rebuild the engine top down because they couldn't tell where the oil was coming from, even with dye. Turned out I had a cracked line to the oil cooler, under $200 to replace. This truck went 632,000 km before I replaced it.
My impression of Capitals service department is they are always hunting the big repair score. There seems to be a general reluctance to check small issues first. I still take my fleet there for general maintenance but I "always" get a second opinion when they "recommend" anything major. More often than not their "recommendations" are not really required.
"We would highly recommend seeing Matthew Mc Millan of the..."
We would highly recommend seeing Matthew Mc Millan of the Capital Ford Lincoln if you are looking for a vehicle to own. We got a used 2012 Ford Fiesta. We are very happy with this little car specially my wife who drives it daily for more than two months now. Matthew is very pleasant to work with, very friendly and did fulfill our additional requests.
Others we dealt with include Blayne who explained the features of this little car, Jilles who explained the financing part very well and Kayla... They were all nice to us - highly recommended
"I needed a place to get my service work done and saw the..."
I needed a place to get my service work done and saw the deal in the Sunday Sun. I tried it out and the service was great. It was easy to get in and it was fast.