"Kyle and everyone at Maple Ridge Volkswagen made the..."
Kyle and everyone at Maple Ridge Volkswagen made the process of buying my first real car super easy. Everyone was so helpful and Kyle went above and beyond to help me find the right fit. I was super nervous about buying my first car but Kyle, Adam, and Kam made me feel comfortable and were extremely helpful.
"Amazing work by the team at Maple Ridge Volkswagen!!..."
Amazing work by the team at Maple Ridge Volkswagen!! Thanks Omar for helping me get the car I wanted for the past 3 months, really knows his stuff and I would recommend to my friends to get their next car here, he even follows up with you to see how you are after the sale with thank you cards, makes me and my family feel special; superb customer service!!
"Why were looking for a car for a month and we finally..."
Why were looking for a car for a month and we finally found what you wanted.This place is very organized and staff are hopeful. They try their best to solve any problem and show you what you are looking for. Kam Was the one who helped us a lot. He went above and beyond to solve the problems and explained every little details to us. We could easily trust him since he knew his job very well, he is an honest person that we needed that day.We are so glad we chose this dealership and we will be back for our next car. Thank you all
"What I thought was a pleasant, first time dealing with..."
What I thought was a pleasant, first time dealing with purchasing a new vehicle all on my own, turned into a terrible experience pretty quickly. Their finance manager, Kam Golbaz, lied to me to make an additional warranty sale when finalizing the deal. Kam explained to me that in order to qualify for 5.99% financing, I needed to include purchasing their warranty. I was told that without the added warranty, that my rate would then go up to 7.99% because the lenders don’t have as safe of a loan. That by purchasing the warranty and in turn qualifying for lower interest, I was actually saving myself some money. I very clearly asked him for numbers with and without warranty, and from what I was told, it actually came to a higher end number without due to that interest increase. As I am new to this, my thoughts were “Wow, this seems like more than I thought I was going to spend, but if it makes this difference it must be the best thing, and I’ve come this far now.” After leaving and talking to family, as well as some other people in the same industry, I come to find out I was straight up lied to, and what they did is not legal. Interest rate cannot ever change based on added warranty.
After this was discovered, I was understandably very upset and went back to the dealership, now accompanied by my father. The sales manager on site, Adam Walker, took over from there, as Kam Golbaz was now off shift. I then explained everything I was told to him, and asked him what my cost would be without warranty. Magically, he came up with a number close to 5k less, the added cost of a warranty and tax. After the deception I was fed to make a sale based on a flat out lie, I concluded that I do not wish to support this dealership in any way, regardless of what monetary changes they would make. My sale was based on false pretences, and I asked for my deposit of $5,000 back. Shockingly, Adam Walker denied giving this deposit back to me. I now have to fight to get my money back.
I do not recommend this dealership to any car buyer, new or used. They manipulate who they perceive to be weak, and do not care about you. All they care about is sales. I will now be following up the VSA as well as BBB.
Buyers, please learn from me. What they did is not legal. Do not let anyone ever convince you otherwise.
Shame on Maple Ridge Volkswagen.
"Omar was very helpful from start to finish. He was..."
Omar was very helpful from start to finish. He was knowledgeable on numerous of items and he took his time to explain small details to us. He checked in the next day after our purchase and we had a small issue that he dealt with right away and professionally.
I will recommend Omar to my family and friends as he is genuine and bright.
"One word to describe the type of service and attention to..."
One word to describe the type of service and attention to detail I got from Omar and the team at Volkswagen: Wow!!! I would recommend anyone of my friends and family to go to Omar and the managers at Maple Ridge Volkswagen if you want to find your next car. Great job Omar, and thank you to Adam, and Scott for making the finance so easy, I’m so happy with my new Tiguan. 5/5 highly recommended!!!
"Kam lied about the interest rate we were approved with..."
Kam lied about the interest rate we were approved with just to get us to buy the vehicle. He told us we were getting a 3.49% interest rate after he had done all the paperwork and the 6.18% that is written down on the deed of sales is a mistake and would be changed a few days later. The interest rate was never changed and he suckered us into thinking we got the 3.49% interest rate. He knew from the beginning that wasnt the case and he knew that was a lie but he still told us we were still approved the lower interest rate. We trusted this guy to give is the best possible deal and made us feel we were in good hands but ultimately he really just wanted the sale. Anyone looking to buy a used vehicle, please do not go to these people and to this dealership. Have never felt that stupid in my life until after i dealt with kam.
"Best car buying experience by far. Kyle got me exactly..."
Best car buying experience by far. Kyle got me exactly what I wanted and even was as thoughtful to get me a birthday card ! They are like a big family in there , will definitely go back . No pressure, very knowledgeable and friendly staff all around .
"Omar is a very friendly, efficient, helpful and smart..."
- VW MOM
Omar is a very friendly, efficient, helpful and smart young man. He made my husband and I feel very welcome and at home during the purchase of our new Tiguan. We have dealt with VW Maple Ridge for many years. I live in Coquitlam but make sure that I only deal with Maple Ridge as they are the best. Thank you Omar for all of your help. Good luck.
"My experience at Maple Ridge VW was nothing but amazing...."
- chey hernandez
My experience at Maple Ridge VW was nothing but amazing. Everyone that works there is SUPER helpful and friendly. Kyle helped me for months while I was being indecisive about what type of car I wanted. He took his time and was super patient with me. I finally decided on a 2020 Tiguan and I am IN LOVE. He could not have made the best match for me and he was super knowledgeable about every vehicle they had in there and all the special features. I bought my car on Thanksgiving weekend and he even texted me just before the new year asking how everything was with the car! That just shows how much the employees at Maple Ridge VW care for their clients. Adam in management was very friendly and helpful as well and was super personable. Him and Kyle worked alongside each other to make sure I was taken care of. Kam in finance helped me through the process of payments and helped me choose the best option. 5 stars for everyone who helped me! I HIGHLY recommend coming here for your next car purchase, they have everything! Thanks Kyle and everyone at Maple Ridge VW for all your help and efforts, I love my Tiggy!