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Kaitlyn Gray
Kaitlyn Gray at Secor Subaru

Kaitlyn Gray | Page 6

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.9
137 Reviews
4.9

137 Reviews

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137 Reviews of Kaitlyn Gray

May 31, 2024

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Employee Rating

Everyone was very helpful. The process to check in was smooth and they stayed in touch with updates. Kaitlyn was very friendly. More

by kagearing
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Jun 03, 2024

Secor Subaru responded

Thank you for the positive feedback! We're glad to hear that Kaitlyn and our team at Secor Subaru made your experience smooth and kept you well-informed. We appreciate your support!

May 31, 2024

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Employee Rating

Competent and trust worthy at all times // do an excellent job with never any surprises More

by JIM0752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Becker, Mike Eggert, Don Culley, Shawn Murray, Anastacia Rebell, Kyle Pullen , Rebecca Nutt

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May 31, 2024

Secor Subaru responded

Thank you for trusting our team for all of your automotive needs! -Secor Subaru

May 31, 2024

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Employee Rating

Prompt service able to accommodate off hour drop off and pick up staff go out of their way to be accommodating More

by TIMMYT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell, Kyle Pullen , Rebecca Nutt

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May 31, 2024

Secor Subaru responded

Thank you for the positive feedback! We're glad to hear our team at Secor Subaru could accommodate your needs and provide prompt service. We appreciate your support!

May 31, 2024

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Employee Rating

No complaints, quick and courteous service. Clean and comfortable waiting room. All employees were top notch. More

by QUAILCT
Recommend Dealer
Yes
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Jun 03, 2024

Secor Subaru responded

Thank you for the positive feedback! We're glad to hear that our team at Secor Subaru provided quick and courteous service, and that you found our waiting room comfortable. We appreciate your support!

May 26, 2024

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Employee Rating

I am very happy with the service I get. Katie goes out of her way to see that the job is done to my satisfaction. More

by JAFFER47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

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May 28, 2024

Secor Subaru responded

Hi Jaffer! We're delighted to hear that Katie provided exceptional service and ensured your satisfaction at Secor Subaru. Thanks for sharing!

May 25, 2024

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Employee Rating

Outstanding service, thorough bumper to bumper inspection and recommendation only of necessary services, reasonable pricing and friendly staff. More

by HappyCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2024

Secor Subaru responded

We're glad to hear our team at Secor Subaru provided you with outstanding service and thorough inspections. We appreciate your support and look forward to serving you again! Safe travels!

May 22, 2024

Dealership Rating
Employee Rating

The staff is courteous. I was kept informed of progress while I waited for car to be finished. More

by STANKEWICH1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2024

Secor Subaru responded

Thanks for trusting us with your vehicle needs! We'll see you next time. Safe travels! - The Secor Subaru Team

May 22, 2024

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Employee Rating

Easy in easy out. Courteous and knowledgeable. Answered all my questions and performed all services requested. More

by daddownes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rebecca Nutt

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May 23, 2024

Secor Subaru responded

We're glad to know your visit to Secor Subaru was a smooth one! It's great that our team could provide the knowledgeable service you needed. Thanks for sharing your experience with us, and we hope to see you again soon!

May 20, 2024

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Employee Rating

Problem not solved. Was billed for a part that was not needed and not installed. More

by A_design
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Eggert, Don Culley , Rebecca Nutt

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May 29, 2024

Secor Subaru responded

Hello, We appreciate you for taking the time to speak with us about this situation. We regret that special order parts are non-refundable and appreciate your understanding. We hope the temporary fix on your gate will get you through until the correct part arrives. Please don't hesitate to reach out if there are any concerns or questions before then. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

May 20, 2024

Dealership Rating
Employee Rating

I always have a pleasant experience and good service at Secor Subaru. This is my second Forester and I have been a customer for over 10 years. More

by KBKAISER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray , Rebecca Nutt

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May 21, 2024

Secor Subaru responded

We're delighted to know you've had consistent positive experiences at Secor Subaru. It's great to have such loyal customers like yourself! Enjoy your second Forester and here's to another 10 years together!

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