Kaitlyn Gray
Kaitlyn Gray at Secor Subaru

Kaitlyn Gray | Page 14

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.9
137 Reviews
4.9

137 Reviews

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137 Reviews of Kaitlyn Gray

August 31, 2023

Dealership Rating
Employee Rating

Very disturbing trying to get a lose beam headlight replaced, once they figured out how to have the part available at the shop there was no problem, they told me the part was 150$, they charged me 225$ More

by taetsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

Sep 01, 2023

Secor Subaru responded

We're disappointed to hear about the confusion regarding your headlight replacement. We strive for transparency in all our services, so it's concerning that may not have been the case this time. Your feedback is important and we'd like to discuss this with you if possible. Please reach out at your earliest convenience. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

August 15, 2023

Dealership Rating
Employee Rating

I love the dealership, this is the only place I trust my car to be service. More

by ELLISONDEBBRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

Aug 16, 2023

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

July 26, 2023

Dealership Rating
Employee Rating

The service advisor was knowledgeable and thorough. Will definitely be bringing my car back again! More

by kalechip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell , Sarah Connolly, Rebecca Nutt

Jul 26, 2023

Secor Subaru responded

Thank you for the 5-star rating! We're delighted that our team provided you with great customer service during your visit. We appreciate your recommendation and hope to see you next time!- The Secor Subaru Team

July 20, 2023

Dealership Rating
Employee Rating

Service attendants are polite. Comfortable waiting area. Appreciate coffee maker. Reasonable price for an oil change. More

by Gerry Roy
Recommend Dealer
Yes
Jul 21, 2023

Secor Subaru responded

Hi Gerry! Thank you for the kind words! We're glad to hear that our service attendants were polite and that you enjoyed our comfortable waiting area. We appreciate your business and hope to see you again at Secor Subaru in the future!

May 17, 2023

Dealership Rating
Employee Rating

Accommodating, efficient, friendly And articulate with the needs of upkeep o f my Outback Subaru More

by LILLI3277@AOL.COM
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

May 18, 2023

Secor Subaru responded

This is what we love to hear! We look forward to seeing you next time at Secor Subaru!

May 11, 2023

Dealership Rating
Employee Rating

Good Very pleasant they took my car right away my was cleaned in side and out I really like that More

by JAG@06385ATLANTICBB.NET
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

May 15, 2023

Secor Subaru responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Secor Subaru and we hope to see you again in the future!

May 10, 2023

Dealership Rating
Employee Rating

H Hi 5 5 Explained issues politely with car including future maintenance and costs. Showed photo of a defective switch that was temporarily fixed until the piece comes in. Honored one of my coupons. More

by COREY_NEIL_SIPE
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

May 11, 2023

Secor Subaru responded

We're glad your visit was up to our high standards, Corey! We love to know that we've made the service experience easier and we appreciate your honest feedback for us! We look forward to assisting you again! Thank you! - Secor Subaru

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