Justin Russell
Justin Russell at Klaben Ford Lincoln
Refer Me

Justin Russell | Page 2

Quick Lane Assistant Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
42 Reviews
5.0

42 Reviews

Write a Review

42 Reviews of Justin Russell

January 19, 2024

Dealership Rating
Employee Rating

Justin Russell is awesome. He is always so helpful and explains everything being done! Would definitely recommend him and Quick Lane in Kent!! More

by Melrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alisea Kight

December 13, 2023

Dealership Rating
Employee Rating

The waiting area was clean and I was in and out in less than an hour. Justin was pleasant to deal with. More

by macolledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 12, 2023

Dealership Rating
Employee Rating

Brandon is amazing. Whenever I have something go wrong with my car he’s always able to get me in quickly: He’s honest of what needs done and what is not a necessity. I h More

by telley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 17, 2023

Dealership Rating
Employee Rating

Justin went out of his way to make a not so great situation, not so bad. Thanks Justin. I appreciate you keeping me updated on the status of my car. I’ve been coming to this quick lube since I purcha More

by Kellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2023

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Quick Lane. Your high marks and kind words are very much appreciated. Please know that we pay close attention to all feedback and comments received. We reflect on the positive feedback as well as the areas where we failed to deliver the level of service you expect and deserve. We then incorporate our learnings into coaching, counselling, celebrating, training and even process improvements. I apologize for the length of time and related inconveniece associated with your recent visit. Although unforseen challenges may arise, we always maintain empathy and respect for you, the customer. We appreciate your patience, understanding, continued patronage and especially the confidence you have placed in Quick Lane. I and the entire team remain at your service. Jeremy Webster, Service Manager, Quick Lane of Kent.

October 26, 2023

Dealership Rating
Employee Rating

Justin was so friendly and the service was great! Repaired our tire and an oil change in less than an hour and half! More

by kim031971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 29, 2023

Dealership Rating
Employee Rating

I was in for an oil change and tire rotation. I was actually in and out in less than 30 min. Which is much quicker than the other place I used to go to. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin

September 22, 2023

Dealership Rating
Employee Rating

They make sure my car is in tiptop condition - when the mechanic comes out with the evaluation and it is explained in detail so I know what was done and why. I totally trust this company with my car’s saf More

by jjividen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 18, 2023

Dealership Rating
Employee Rating

Friendly and courteous. Neat and clean waiting room. Nothing else to say at this time. More

by Sherry_83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 18, 2023

Dealership Rating
Employee Rating

He was very helpful. And kind he knows his job. I would recommend him to everyone More

by lewistristan906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 26, 2023

Dealership Rating
Employee Rating

Justin is very professional and communicates everything to you about your vehicle! Great customer service! I would recommend this shop and Justin! More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan D'Achille

2
...

Dealership Inventory (606 Vehicles)

new 2024 Ford Transit Commercial car, priced at $57,220
2024 Ford Transit Commercial
new
Oxford White exterior
10-Speed Automatic Overdrive Transmission with SelectShift®
AWD
new 2024 Ford Escape car, priced at $36,120
2024 Ford Escape
new
Vapor Blue Metallic exterior
8-Speed Automatic Transmission
All-Wheel Drive
new 2024 Ford Escape car, priced at $33,160
2024 Ford Escape
new
Agate Black Metallic exterior
8-Speed Automatic Transmission
All-Wheel Drive
new 2024 Ford F-150 car, priced at $63,255
2024 Ford F-150
new
Rapid Red Metallic Tinted Clearcoat exterior
Electronic Ten-Speed Automatic Transmission
4X4
new 2024 Ford F-150 car, priced at $63,685
2024 Ford F-150
new
Rapid Red Metallic Tinted Clearcoat exterior
Hybrid Electronic Ten-Speed Automatic Transmission
4X4
new 2024 Ford F-150 car, priced at $64,305
2024 Ford F-150
new
Oxford White exterior
Electronic Ten-Speed Automatic Transmission
4X4