Jose Valdes | Page 2

Terrible service. Jose does not listen to customer. He just listens to his computer printout. The vehicle had customized work done on it by this service department Jose does not listen to customer. He just listens to his computer printout. The vehicle had customized work done on it by this service department but Jose would not listen at all. He kept shutting me down. Problem was not fixed. Jose does not respond to text or calls. Jose gave me the wrong car keys. Car was not returned to customers settings. I could barely reach the steering wheel. Seat was almost lying flat. AC was set on LO. Did not know it had a LO. Only a digital number. Took me a while to fix that. The door handle was greasy. Car was not washed. This service department is only getting worse. More

by JACKIEGRAY0 Verified Customer Verified Customer

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I only put yes because otherwise it wouldn’t move forward, they forgot to adjust the air pressure on my tires after they rotated them and this isn’t the first time I’ve had that issue. I also notice forward, they forgot to adjust the air pressure on my tires after they rotated them and this isn’t the first time I’ve had that issue. I also noticed a couple of drops on my driveway when I got home and I’m hoping they didn’t screw up on my oil change, I will definitely let someone know if that’s the case More

by DKVARNUM Verified Customer Verified Customer

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Jose handled my service call in a very professional manner. I was very pleased with detailed information he provided with the under car panel repair and helpful info on upcoming air bag recall. Thank manner. I was very pleased with detailed information he provided with the under car panel repair and helpful info on upcoming air bag recall. Thank you! More

by jamesma38 Verified Customer Verified Customer

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Jose is great. He’s being servicing my car for years. Best service ever. Very friendly. He knows about my car. He always knows how to answer any questions He’s being servicing my car for years. Best service ever. Very friendly. He knows about my car. He always knows how to answer any questions More

by JOSEVALDES97 Verified Customer Verified Customer

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I love the dealership and the services/packages offered. The wait is painless due to the diner and all the complimentary options offered while you wait. The wait is painless due to the diner and all the complimentary options offered while you wait. More

by lequantum Verified Customer Verified Customer

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I have no issue with Kobe as this service was handled by Jose even though I told him my appointment was scheduled with Kobe. Jose checked me in and told me that a brake flush was recommended. I told him N Jose even though I told him my appointment was scheduled with Kobe. Jose checked me in and told me that a brake flush was recommended. I told him NO that a brake flush was done at my last appointment. He checked another screen on his Ipad and said oh yes it was done. This is the second time that a procedure has been "recommended" that was not needed. Then at checkout when I asked Kobe if my vehicle was ready he said it was handled by Jose then I went back to Jose and he finally found that he had the paperwork. Not good customer service! More

by RVMan Verified Customer Verified Customer

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Great personal and professional service. The video by the service technician was very helpful to understand what was needed. The video by the service technician was very helpful to understand what was needed. More

by revoff1 Verified Customer Verified Customer

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Thank you very much for your help with the issue on my vehicle. Jose Valdes, in service, you are the best!!! vehicle. Jose Valdes, in service, you are the best!!! More

by wilsonuribe Verified Customer Verified Customer

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could be better, they did not wash the jeep as promised promised promised yes yes promised promised yes yes More

by flyingfishranch Verified Customer Verified Customer

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I was satisfied with my inspection, thank you guys. You did a great job. And my oil changed. I am very pleased. You did a great job. And my oil changed. I am very pleased. More

by debranriyasat Verified Customer Verified Customer

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