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Joe French
1,057 Reviews
I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218
Read moreDealership Experience
30 yrs, 3 mos
Industry Experience
30 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,057 Reviews
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1057 Reviews of Joe French
April 26, 2019
Great Service I always receive great service from everyone at Klaben Ford Lincoln whether I am buying a new vehicle or having a vehicle that I previously purchased I always receive great service from everyone at Klaben Ford Lincoln whether I am buying a new vehicle or having a vehicle that I previously purchased from Klaben Ford Lincoln serviced. I would highly recommend Klaben Ford Lincoln to anyone who is in the market for a new or used vehicle or in need of service on a vehicle they own. More
by pcampanizzi
Verified CustomerOther Employees Tagged: Mike Brandvold, Mona Crooks, Richard Klaben, Tom Alcorn, Christine Klaben , Dave Mott, Carli Ramage
April 25, 2019
Great Everything top notch. Great Staff. Everyone very friendly and professional. Best dealership I have ever been to. Would not go anywhere else. My Fusion Everything top notch. Great Staff. Everyone very friendly and professional. Best dealership I have ever been to. Would not go anywhere else. My Fusion is a great car.To bad they are going to quit making them. More
by BUCKEYESCHUCK
Other Employees Tagged: Mona Crooks, Artie Gissinger , Bob Paytas, Steve Workman
April 11, 2019
Professional I was in for airbag recall...Joe took care of it as promised. Always has been reliable and professional with us. Thanks again for the help. I was in for airbag recall...Joe took care of it as promised. Always has been reliable and professional with us. Thanks again for the help. More
by RICHARDLEEHAWKSLEY
April 08, 2019
Recall Service Appointment My recall meant a full day of service. I was provided with a similar vehicle to use for the day, and that was so easy and quick to arrange. My car w My recall meant a full day of service. I was provided with a similar vehicle to use for the day, and that was so easy and quick to arrange. My car was ready before closing time and was clean and ready to go. Joe French and Sean Bradford went above and beyond as they were very considerate about my driving from my home in North Canton. Very professional and personable staff - we'll be back! More
by GENELNCHLS6
Other Employees Tagged: Mike Brandvold, Sean Bradford
March 27, 2019
Not the Best I’ve been to the Klaben Ford service center quite a few times for regular maitiaince and oil changes and the last two times have not been the best. Th I’ve been to the Klaben Ford service center quite a few times for regular maitiaince and oil changes and the last two times have not been the best. The maintance on my car was done quickly and efficiently, but the staff was less than friendly. I worked with Joe who is normally very good but this time it just seemed like he didn’t want to be bothered and had better things he could be doing. I brought my car in for an oil change and mentioned a problem I had with my transmission to which he answers there was nothing they could do today and I’d have to bring it back. Before I could even ask again he had walked away. The employee who brought my car back from the car wash mentioned the problem is been having (shaking when the car switched from 1st to 2nd gear) and asked if I knew about it. He was very helpful (unfortunately I didn’t catch his name) and went and found Joe so I could schedule another appointment. Again, Joe seemed like I wasn’t worth his time and it just made the whole experience less than pleasant. I just found it odd that I’ve dealt with Joe a few times before and never had an issue. More
by Kent_grad19
March 22, 2019
Another Great Experience Another great experience, my technician was very thorough and explained all repairs necessary. He performed repairs efficiently and at a great price! Another great experience, my technician was very thorough and explained all repairs necessary. He performed repairs efficiently and at a great price! Would definitely recommend this dealership for all service needs! More
by mpalomb
Other Employees Tagged: Mike Brandvold, Mona Crooks, Kim Wolfram, Carl Bujorian, Tom Alcorn, Sean Bradford , Mario Palomba, Brandon Pritchett, Carli Ramage, Mike Cozad
March 16, 2019
Great service at Klaben Ford Service I have been getting my cars serviced at Klaben Ford for many years. I always get great service and everyone is always very friendly. I highly recommen I have been getting my cars serviced at Klaben Ford for many years. I always get great service and everyone is always very friendly. I highly recommend Klaben. More
by klmurphey5
Other Employees Tagged: Mona Crooks
March 06, 2019
Great Customer Service by Joe and Brandon Joe greeted me and started the process while Brandon was on the phone, then Brandon did the rest. Both were very professional and customer focused. T Joe greeted me and started the process while Brandon was on the phone, then Brandon did the rest. Both were very professional and customer focused. The reason for the overall "good" vs. "excellent" rating is because it takes so long for the services to be performed. It usually takes 1 to 2 hours for my car to be serviced after check-in. At a dealership at which I had a previously owned Lincoln serviced the LOF was guaranteed for no longer that 30 minutes or free. Does the tire rotation and look at the brakes take an additional 1 plus hour? I didn't get a car wash because I had other commitments and couldn't stay another 30 to 60 minutes for the wash. I was offered a ride home and pick-up, however that would have not allowed me to do my other errands and would have taken about the same amount of time back and forth as it did to just sit there. I was not offered a car to use while mine was being serviced. More
by doolcent
Other Employees Tagged: Brandon Pritchett
March 03, 2019
Team Roscoe! Our 5th car we have leased from Klaben Ford Kent and surely will not be the last. We have always received the utmost highest level of service and con Our 5th car we have leased from Klaben Ford Kent and surely will not be the last. We have always received the utmost highest level of service and continue to have a great relationship with them. Not just the sales staff either, the service staff as well. Thanks again Klaben and Roscoe! #teamroscoe More
by JJCLARK21
Other Employees Tagged: Roscoe Woodberry , Don Batten, Andy Bellian, Denise Miller
February 25, 2019
Worth the drive! Unfortunately not "closer than you think" any longer for us. But we would not go anywhere else! We absolutely love our salesmen, Chris Moldas, our s Unfortunately not "closer than you think" any longer for us. But we would not go anywhere else! We absolutely love our salesmen, Chris Moldas, our service guy Joe, and the wonderful woman in finance. They all make it a great experience, well, as great as a car leasing experience can be! More
by lisa123
Other Employees Tagged: Chris Moldas, Christine Klaben, Jennifer Bowen , Denise Miller
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