I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218
Read moreDealership Experience
28 yrs, 3 mos
Industry Experience
28 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
770 Reviews
Write a Review770 Reviews of Joe French
January 14, 2014
The service provided was "Great" because they were able to provide me with quick, friendly service and the use of a rental vehicle. My car was repaired in less than 24 hours. were able to provide me with quick, friendly service and the use of a rental vehicle. My car was repaired in less than 24 hours. More
Other Employees Tagged: Gregg Donovan - Mechanic
November 11, 2013
Klaben Ford and Service Adviser Joe French always are friendly and professional. I know when I leave that service is completed properly. Thanks for the good work. friendly and professional. I know when I leave that service is completed properly. Thanks for the good work. More
October 10, 2013
Took my car in to get oil change/tire rotation and some warranty work. Joe French scheduled my cars so I could drop the first off, get it serviced, and drop off the other to have work done on it when I pic warranty work. Joe French scheduled my cars so I could drop the first off, get it serviced, and drop off the other to have work done on it when I picked up the first car. Very convenient! I would recommend Joe every time for a pain free service experience. Also the mechanic that worked on my car was Greg Donovan. I ask for him every time. Fixed right the first time every time! More
October 09, 2013
I take my company's Ford fleet vehicles here on a regular basis. I have worked mostly with Joe French (and sometimes Mona Crooks) over the last five years. They are friendly, know Ford's product li regular basis. I have worked mostly with Joe French (and sometimes Mona Crooks) over the last five years. They are friendly, know Ford's product line exceedingly well, and always help us save money on the bottom line. In fact, I have never had a lapse in service when dealing with Mr. French and Ms. Crooks. I highly recommend them when you need to take your vehicle in for service. More
Other Employees Tagged: Mona Crooks
September 23, 2013
First off, I called my Sales Person, Tex, who set me up with Service with Joe French. Tex was already off work and handled my service visit for the next morning. Tex is an AWESOME Salesperson and I will with Service with Joe French. Tex was already off work and handled my service visit for the next morning. Tex is an AWESOME Salesperson and I will and have recommended him to others. If I return in the future for another vehicle I will definitely use Tex. Now Service with Joe French was also AWESOME. Joe has been my service advisor in the past and because my current advisor did not retrun my call, Tex set me up with Joe and I have asked for him to remain my advisor. I am very pleased with the service I have received on my 2009 explorer as well as my 2007 Edge in the past. I would and will recommend Klaben to all my friend and family. I would also like to put in a word for Mona, she has also helped in the past and would also recommend Mona, she is a fabulous person and great personality. Love the 3 people mentioned above. awesome people, please acknowledge them as they are so very deserving of their great customer service. Thank You Dawn Hutzell 330-626-0647 More
Other Employees Tagged: Tex Welch
September 21, 2013
Had a wonderful experience with my service rep. and everyone around. They were all friendly and willing to answer questions I had. They are also very through going over all the details that involve you everyone around. They were all friendly and willing to answer questions I had. They are also very through going over all the details that involve your vehicle. I have always had polite and courteous service at my dealership and highly recommend them. More
August 21, 2013
Joe is always very thorough when it comes to working with the Service Department at Klaben. He always explains what the technicians found and what they did to correct any issues. the Service Department at Klaben. He always explains what the technicians found and what they did to correct any issues. More
August 02, 2013
Joe French - Service Advisor, provided exceptional assistance in scheduling my vehicle for service. He was very thorough in explaining the work performed and contacted me promptly to advise when servi assistance in scheduling my vehicle for service. He was very thorough in explaining the work performed and contacted me promptly to advise when service was completed for vehicle pick-up. Great follow-up! More
June 02, 2013
Joe French has always been an awesome service man for us! We've been coming to Klaben Service many years, for many vehicles. Our Salesman Bob Paytas should be commended for his awesome work and help over th We've been coming to Klaben Service many years, for many vehicles. Our Salesman Bob Paytas should be commended for his awesome work and help over these many years also. Keep up the great job Bob and Joe!!! Thank you , Fox Family More
Other Employees Tagged: Bob Paytas