Jason Wandler | Page 2

Amazing front to back. I service all my vehicles here and I have started to support their sales department and so far so good :) They gave me crazy value on my trade! $4 I service all my vehicles here and I have started to support their sales department and so far so good :) They gave me crazy value on my trade! $4000 above anyone else in town. Got a free gift even though I bought a used truck (usually gifts only come with new vehicle promos and such) Had a slight issue with the truck after purchase and the dealership stood behind it and took care of the issue without questions. 10/10 recommend. More

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Just a great experience from when I drove in Matt was super awesome to deal with. They gave me a ride home and picked me up when my truck was done .They even had it all washed .I would highly recommend t super awesome to deal with. They gave me a ride home and picked me up when my truck was done .They even had it all washed .I would highly recommend these guys to everyone More

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Coleman my sales person and the team are so amazing. My whole family always works with him. We love Leah in finance as well! Do not hesitate to shop for your next car with Coleman. My whole family always works with him. We love Leah in finance as well! Do not hesitate to shop for your next car with Coleman. More

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Their are many employees of Kelowna Chevrolet that deserve a five star rating but Cory was our sales rep on our last purchase and handled our affairs professionally and was eager to help in any way he deserve a five star rating but Cory was our sales rep on our last purchase and handled our affairs professionally and was eager to help in any way he could. More

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Matt always goes above and beyond with the service I receive on my vehicle. The experience is never a disappointment. receive on my vehicle. The experience is never a disappointment. More

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Always ready and willing to help going the extra mile when needed. Top notch service in all departments. when needed. Top notch service in all departments. More

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This was the second time we purchased from Kelowna Chev (traveling from out of town to purchase specifically from them). Logan & the team have been truly great to work with, their customer service has been (traveling from out of town to purchase specifically from them). Logan & the team have been truly great to work with, their customer service has been incredible and we will continue coming back & recommending them. More

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Excellent service and able to make things right in any type of issue they come across type of issue they come across More

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Well, what started as a very rocky road ended up being a delightful experience. Vanessa is by far the best finance manager that I have ever had the pleasure of dealing with. I highly recommend her to anyone delightful experience. Vanessa is by far the best finance manager that I have ever had the pleasure of dealing with. I highly recommend her to anyone looking for a vehicle. As for the dealership, there is definitely some training, and coaching to be done on how to truly be successful in the sales world. To have been dropped by a "manager", and ignored by everyone else was very disheartening, and I actually walked away. However, Jay the GM, reached out to me, expressing his frustration, and lack of enthusiasm in his sales team,and rectified the situation. Through his leadership, and ability to take accountability for his teams shortcomings, I decided to give them one last shot, and it turned out awesome. Thank you Vanessa and Jay. More

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I've been very frustrated with their lack of communication with me and their lack of communication between departments. On 2 seperate occasions. It was in for the work that was to take all day. communication with me and their lack of communication between departments. On 2 seperate occasions. It was in for the work that was to take all day. Front and back breaks (recall issue), an alignment issue, a grinding when turning left and a clunk in the back end when stopping and rough idling. I was not told I was not scheduled in until I picked up the truck at the end of the day, after I was the one that reached out to them to see if it was done. It's very inconvenient to arrange my schedule to have them keep the truck all day then find out both times NOTHING was done with it. I feel that I was not treated with respect by Derrik. A simple phone call explaining that they messed up and didn't order parts and can't find the solutions to the issues would have gone along way. But instead he argued with me and gave me lame excuses after another with a condescending attitude. . One of the sales reps heard the entire conversation and was appalled at how I was treated and the situation I've been facing. He followed me out to the parking lot and took the time to listen to me as I was almost in tears. He said they would do his best to personally get to the bottom of this and do his best to make it up to us. I felt listened to and validated. Still don't know how to proceed at this point but as a woman I will never take the truck into them again, my husband will do it. More

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