Jasmin Umanzor
Jasmin Umanzor at Crest Volvo Cars

Jasmin Umanzor | Page 6

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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4.7
115 Reviews

Dealership Experience

1 yr

Languages Spoken

English English

4.7

115 Reviews

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115 Reviews of Jasmin Umanzor

December 09, 2025

Dealership Rating
Employee Rating

Service advisor was new. Requested for service vehicle online but was told that the note area on their website is not read. More

by Vino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2025

Crest Volvo Cars responded

We appreciate your input regarding your recent service experience. Your feedback is valuable information for us as we continuously work to improve. For further discussion about your experience, please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com.

December 01, 2025

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Crest had always been great to work with. Service and car sales has been a pleasure to work with. More

by Mightymizzou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Crest Volvo Cars responded

We sincerely value your continued trust in our team. It means so much to hear that working with us has consistently been a positive experience for you. We're delighted that both our service department and sales team have made your interactions enjoyable and seamless. Your loyalty and confidence in Crest Volvo Cars truly motivate us to maintain the high standards you've come to expect. Thank you for taking the time to share your experience.

November 29, 2025

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I had a wonderful experience with Jasmin. She took really good care of me and kept me notified regarding the status of my vehicle. It’s refreshing to receive good service. More

by mauricedjelks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're delighted to hear that Jasmin provided exceptional care and kept you well-informed throughout your visit. Your kind words mean a lot to our team, and we look forward to continuing to exceed your expectations.

November 29, 2025

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Excellent service! My advisor was professional, attentive, and truly cared about my needs—making the entire experience smooth and stress free More

by mrityunjay9
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Crest Volvo Cars responded

Thank you for your wonderful review! We're thrilled to hear that your advisor provided professional and attentive service while genuinely caring about your needs. Creating a smooth, stress-free experience is exactly what we strive for. Your feedback means a great deal to us!

November 25, 2025

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I am always so impressed by the level of customer service Crest consistently provides. As a leader in a fortune 50 company, I'm frankly jealous and curious if this is unique to Crest or consistent across Vol More

by zach g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled that Fabian, Mark, and Caden provided such exceptional service, and that our loaner department team made you feel so comfortable. Your recognition as a Fortune 50 leader means a great deal to us. We're honored by your praise of our customer service culture and look forward to helping you with your next vehicle purchase.

November 24, 2025

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Great work, will definitely come again, everyone was very professional and helpful. Took care of everything More

by MIKEWILLIAMS76901
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled you found our team professional and helpful. We appreciate you choosing Crest Volvo Cars and look forward to serving you again.

November 21, 2025

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Lynn Ford, Service Reppresentative, and Delfin, Service Tech, are the two reasons I come to Crest for service. They're really the best. More

by RGMINV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremi Chapman, Lyn Ford

Dec 03, 2025

Crest Volvo Cars responded

Thank you for highlighting our teams excellent service! We're thrilled they're the reason you choose Crest for service. Your recognition means the world to us and we look forward to continuing to exceed your expectations.

November 21, 2025

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Great service. Was able to quickly get me in and do the needful. Great job More

by GUNJAN17SHARMA
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Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

Thank you for the great feedback! We're thrilled we could provide quick, efficient service and meet your needs. We appreciate you choosing Crest Volvo Cars!

November 20, 2025

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Employee Rating

As always, everyone was nice, professional, and my car was taken care of. Mark kept me informed about my vehicle and was able to answer my questions. More

by TAHRASANKOFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher, Mark Morgello

Nov 26, 2025

Crest Volvo Cars responded

Thank you for sharing your wonderful experience! We're delighted to hear that our team provided professional service and that Mark kept you well-informed throughout the process. Your confidence in our service means everything to us, and we look forward to serving you again.

November 18, 2025

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Employee Rating

Mark was amazing! Incredibly communicative, courteous, and helpful. Service is a dying art, but Mark and Crest left me a believer that it’s still alive and well in Fri More

by MJR3434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team. It sounds like you received exceptional communication and courteous assistance that truly made a difference. Your recognition of the outstanding service you received means the world to us at Crest Volvo Cars. We're thrilled to know that your experience reinforced your confidence in quality customer care, and we're proud to continue that tradition here in Frisco. Thank you for taking the time to share your positive feedback about the helpful and professional service you experienced.

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