Jasmin Umanzor | Page 12

From the moment I arrived at Crest Volvo, I was genuinely impressed by the warm and prompt service. Jasmin made me feel taken care of. She clearly explained the details of my service and was incredibly frien impressed by the warm and prompt service. Jasmin made me feel taken care of. She clearly explained the details of my service and was incredibly friendly and professional throughout the entire experience. Her attentiveness and welcoming attitude reflected beautifully on the entire dealership. This kind of service is rare and deserves to be recognized. Jasmin, thank you for making my visit seamless and positive! More

by MARISOL WHALEN Verified Customer Verified Customer

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Very good check in and check out process and the loaner car program was easy. good feedback on the status of the car car program was easy. good feedback on the status of the car More

by ranger023 Verified Customer Verified Customer

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All the services were done. The zertec service plus cgeck engine fault were fixed. But it took a little longer than I expected. Valet service was awesome. The zertec service plus cgeck engine fault were fixed. But it took a little longer than I expected. Valet service was awesome. More

by RAMACHANDRAN.AARTHI Verified Customer Verified Customer

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Helpful checking in quickly and car was back to me on same day which was great same day which was great More

by SHERIBEAZLEY Verified Customer Verified Customer

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Jasmin Umanzor was helpful and understanding when I explained we couldn't pick up my car but until Saturday. She was fast getting the paperwork ready for me. Karen was very nice bringing my car to the explained we couldn't pick up my car but until Saturday. She was fast getting the paperwork ready for me. Karen was very nice bringing my car to the front (and also when she picked us up at the dealership on April 25 to take us to the airport). After we left the dealership, I noticed that the driver side visor was falling in front of my face as it was before I brought it over to you to get it repaired. I personally asked Ally to have it fixed. She got in my car and saw the broken visor. It was not fixed. We lived almost 3 hours away from Frisco and it is very difficult for me to organize a trip to Crest Volvo having to leave my car with you to get this issue fixed, after you being aware of it and having plenty of time to take care of it. Yes, I am very disappointed and it's frustrating to drive and constantly have to lift the visor away from my forehead while driving! I do want to know how you're going to resolve this problem. More

by NORMA.PLS Verified Customer Verified Customer

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