Janine Feenstra | Page 21

Friendly, effective and customer focused Both David High and Janine Feenstra fully explained our options and forthrightly discussed things that may be or more or lesser importance to us based Both David High and Janine Feenstra fully explained our options and forthrightly discussed things that may be or more or lesser importance to us based on our input. They were both personable and both worked to make us feel comfortable with the process. Every element was handled thoroughly. More

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New car purchase Brian and team helped us narrow down our new car purchase options and thoughtfully answered all of our questions. We are very happy with our new 4Runn Brian and team helped us narrow down our new car purchase options and thoughtfully answered all of our questions. We are very happy with our new 4Runner and found both the service and the overall purchase price to be the best of all of the dealerships / brands we visited. More

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Best Dealership by far After owing a lot of different vehicles over my lifetime, my family only buys Toyota’s and we only deal with Toyotatown. Last week my daily drive ca After owing a lot of different vehicles over my lifetime, my family only buys Toyota’s and we only deal with Toyotatown. Last week my daily drive car was a 2007 Toyota Yaris. I loved this car and still do. I was driving by the dealership and saw a used Yaris. It is the same colour as my existing Yaris but I went from a 2007 to a 2016. I pulled in to buy the car. I was greeted by a smiling Suzanne. Suzanne is friendly, a positive thinker (which is a good quality to have) and spoke my language, meaning I didn’t have to explain anything, we were on the same page. No dilly dayling. We understood each other. I want the car, so do what you have to do to make it happen. We did a lot of laughing and in no way did she make it stressful. I picked the car up on Friday September 13th. A few days after my meeting with Suzanne. At this moment my family of 4 owns 3 cars and a truck all purchased at Toyotatown. I have never met an unhappy employee. If someone is having a bad day, you would never know it. From the moment that you walk into this dealership you are treated with respect and it’s like you have been friends forever. Every single thing is explained to you by the sales person, mechanic, service technician or whoever you are dealing with. You never leave confused. As I have gotten older (I am 55), customer service is very important to me. I never have to worry about a nasty employee. They don’t hire employees who aren’t nice. LOL! So from the receptionist to the sales person to the service technician to the mechanic you will be treated awesome. Their customer service is top notch. So after my big long speech, try Toyotatown. Go and confirm for yourself all the things that I have said. You will not be disappointed and you will be a member of the Toyota family More

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Purchase I would recommend Brian Williams when you are ready to purchase your next vehicle. He is knowledgeable, attentive to what you are wanting in your pu I would recommend Brian Williams when you are ready to purchase your next vehicle. He is knowledgeable, attentive to what you are wanting in your purchase and there is no high pressure sales. More

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My Trip to Toyotatown First of all I must say I was very impressed with the building itself, the showroom was immaculate and had a great selection of new vehicles to choos First of all I must say I was very impressed with the building itself, the showroom was immaculate and had a great selection of new vehicles to choose from and the employees were very friendly and helpful. Geordie Hock was my product advisor and did an excellent job. He answered all my questions and gave me all the information I needed to know so I could make an educated decision on buying my new Rav4 xle premium. Toyotatown made my buying experience very pleasurable and I would like to thank Geordie and everyone who helped me find the right vehicle that would fit into my lifestyle. Thank-you once again. More

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First time buyer Shawn was easy going and got to know my family during the process which made the buying experience pressure free, he laid out my options so I could ma Shawn was easy going and got to know my family during the process which made the buying experience pressure free, he laid out my options so I could make an informed decision, I've already told a few people if they go there to see him. More

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Great experience Brian, David and Janine all took care of me. The car was delivered as promised, clean, full tank of gas and plates on. No hassle or inconvenience Brian, David and Janine all took care of me. The car was delivered as promised, clean, full tank of gas and plates on. No hassle or inconvenience at any part of the process. More

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Good service It was a very nice experience with Toyota dealer as Mr. Bedram Ebrahimi served me in highly professional services. Thanks, Mr. Bedram Thanks, Miss. It was a very nice experience with Toyota dealer as Mr. Bedram Ebrahimi served me in highly professional services. Thanks, Mr. Bedram Thanks, Miss. Jannine For your kind services More

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Excellent Very Knowledgeable I am in love with my new car. Justin Maki was very knowledgeable about everything. He took the time to explain things I wasn't sure of or knew about. I am in love with my new car. Justin Maki was very knowledgeable about everything. He took the time to explain things I wasn't sure of or knew about. He took the time to explain every little thing. He answered the questions my mom had as well. More

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Happy customer Yesterday I met with Rob Drako at Toyota-Town service centre. I am thoroughly impressed with the way I was treated. Rob explained what was going to Yesterday I met with Rob Drako at Toyota-Town service centre. I am thoroughly impressed with the way I was treated. Rob explained what was going to be done showed the record of my car and how long it was going to take. They even offered me a free car wash (which it needed). When the work was done (early) Rob called to let me know and made suggestions for my next visit. There were no surprises. I was dealt with professionalism upon entering the service bay. Someone talks to you immediately and tells you what is going on. everyone was efficient, friendly and professional. The service bays are spotless too, you never have to worry about were you are stepping or what you are touching. I would highly recommend this dealership to anybody. More

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