Graham Watson
Graham Watson at Family Hyundai
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Graham Watson | Page 2

General Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.6
371 Reviews

Dealership Experience

15 yrs, 1 mo

Industry Experience

28 yrs, 2 mos

Languages Spoken

English English

4.6

371 Reviews

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371 Reviews of Graham Watson

January 17, 2024

Dealership Rating
Employee Rating

Took forever to actually get someone to check you in, and then poor communication all around More

by John Obrochta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2024

Family Hyundai responded

John, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 21, 2024

John Obrochta responded

It looks great when the dealership responds in sympathy that they want to get things right, in reality when a consumer asks for multiple call backs, leaves messages, reaches out to staff or gives positive meaningful feedback at dealership. Management fails to deliver and does not call back the customer. I have issues pertaining to the first day the car went off your lot, and have asked multiple times for Mr. Graham to call me back due to the fact that your lower management does not take care of issues before it has to reach the owner. I’m a true believer how the top management handles issue that’s how fellow management delivers, if the top does not care why should the lower end of pole care as well. Let’s see where this message will get me. Will there be finally action taken?

January 16, 2024

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Employee Rating

Nice people to deal with, I thought I got a good price on my trade-in, More

by CUB8424
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2024

Family Hyundai responded

Thank you so much for choosing Family Hyundai. Please let us know if we can be of any more assistance!

January 04, 2024

Dealership Rating
Employee Rating

We had a great buying experience with Family Hyundai. This was our second purchase from them and will be back again. Highly recommend. More

by SWEETMO85
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Bob Ross

Jan 04, 2024

Family Hyundai responded

Thank you for the kind words for our sales team! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 20, 2023

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Employee Rating

Family Hyundai really does a great I really love my Santa Fe A special shout out to Adam the salesman at family Hyundai he does such a great job I will definitely refer family members and friend to family More

by DEANNA.BARRON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Scott Lupo

Dec 21, 2023

Family Hyundai responded

Thank you, Deanna! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new Santa Fe, and we look forward to continuing to serve you in the future!

December 12, 2023

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Employee Rating

Jose and the people we talked with were very polite and obliging. There were many SUV’s to choose from. The dealership was clean and the manager Graham was great to come out and thank us and tell us to let More

by JAYAIM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Lupo, Jose Palomares

Dec 12, 2023

Family Hyundai responded

Thank you so much, Jayaim, for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

November 29, 2023

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The atmosphere inside the dealership was very comforting. The vehicle we wanted was onsite, negotiating was easy and not time consuming. The salesperson was knowledgeable and friendly. Throughout the experie More

by FCHEX01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors, Kim DeVries, Robbie Watson , Salesperson Jaclyn

Nov 30, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 18, 2023

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Easily one of the best, if not the best, dealerships around!!! Staff and service are top notch all the time! More

by PAULIEB421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

November 13, 2023

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Employee Rating

We just felt very comfortable we the way we were treated. Everyone was nice and helpful throughout the process. Jaclyn was extremely helpful and very knowledgeable. More

by FCHEX01
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Nov 14, 2023

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jaclyn met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 11, 2023

Dealership Rating

Hyundai kept our vehicle for 2 days and never performed the service that they say was required which was a oil consumption test , the truck was left there on November 9, 2023 and on Saturday November 11 2 More

by Rosalind
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt

Nov 15, 2023

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Rosalind, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 29, 2023

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Employee Rating

GRAHAM IS ALWAYS ON TOP OF EVERYTHING WHETHER SALES SERVICE FINANCE PARTS OR WHATEVER…..THANKS More

by IMTHEJAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2023

Family Hyundai responded

It's great to hear that Graham and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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